About Organisation:

dfcu Bank is part of dfcu Group, a Ugandan financial services firm. The Group comprises dfcu Bank and dfcu Investment Management. dfcu Bank offers a wide range of products and services in personal banking, business banking, and corporate banking.

Job Summary: Reporting to the Manager – Know Your Customer, the role holder will be responsible for leading and coordinating KYC operations for the Commercial and Corporate & Institutional Banking (CIB) segments, ensuring timely, accurate, and fully compliant customer due‑diligence processes in accordance with regulatory requirements (BoU, FIA) and internal AML/CFT/KYC policies.

Key Duties and Responsibilities:

• Oversee end‑to‑end execution of KYC activities for Commercial & CIB customers, including onboarding verification, periodic reviews, event‑triggered reviews, and remediation exercises.
• Ensure all customer files meet regulatory expectations.
• Maintain high levels of accuracy, completeness, and documentation quality across all KYC outputs.
• Implement and enforce internal AML/CFT and KYC policies in line with regulatory frameworks.
• Identify, escalate, and manage potential financial crime risks, suspicious patterns, or gaps detected during KYC processing.
• Ensure timely resolution of audit issues (internal, external, and BoU/FIA).
• Serve as the operational liaison between KYC Operations, Branch Operations, Compliance, Relationship Managers, and regulators.
• Provide guidance, clarification, and expert KYC interpretation to frontline teams.
• Support Commercial & CIB RMs with KYC requirements to ensure efficient customer onboarding and timely reviews.
• Coordinate and supervise a team of KYC Analysts.
• Conduct coaching, workload allocation, and on‑the‑job training to build specialist KYC capability within the team.
• Identify workflow bottlenecks and recommend improvements.
• Contribute to development and updating of KYC processes, SOPs, and operational guidelines.
• Produce timely KYC operational reports (e.g., workload dashboards, aging reports, compliance exceptions).
• Support data cleanup, migration, or remediation initiatives for Commercial and CIB customers.
• Ensure all KYC activities meet agreed SLAs.
• Respond promptly to stakeholder queries to support a seamless customer experience.

Qualifications, Skills and Experience:

• University Bachelor’s Degree.
• Training in various areas of Operations: – i.e. KYC, CFT & AML Compliance.
• At least 4 years banking experience. Experience in Branch Operations is an added advantage.
• Demonstrate a high degree of accuracy, attention to detail, quality and deadlines.
• Thorough understanding of Bank procedures, policies and regulatory AML/KYC requirements.
• Ability to complete work assignments independently, set objectives to reach desired results, and assist in creating new policies and procedures to ensure continued department compliance is required.
• Ability to supervise, train staff, including organizing, prioritizing, and scheduling work assignments and interact with all levels of staff.
• The ability to communicate information and ideas in a clear and concise manner appropriate for the audience in order to explain, persuade, convince and influence others to achieve the desired outcomes.
• The ability to identify and engage with all the key stake holders in the organization.
• Ability to determine appropriate measures in order to achieve set goals and objectives, prioritization and coordination of measures, and control of activities to ensure desired outcomes.
• General awareness of risk management practices.
• High level of integrity and ethical standards.
• Excellent interpersonal skills.
• Decision Making abilities.
• Good communication skills.
• Exceptionally organised.
• Adopting Practical Approaches.
• High levels of accuracy and speed.

All suitably qualified and Interested applicants should apply online at the link below.

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NB: Only shortlisted candidates will be contacted.