Senior Business Operations Officer

at Britam Insurance Company (Uganda) Limited
Location Kampala, Uganda
Date Posted June 19, 2026
Category Insurance
Management
Operations
Job Type Full-time
Currency UGX

Description

About Organisation:

Britam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The group has interests across the East African region and offers a wide range of financial products and services in Insurance, Asset Management, Banking and Property.

Job Summary: Responsible for Portfolio Administration, Valuation, Reporting and Performance Measurement of Unit Trust Funds, Wealth Management Funds, Retail Pension and Discretionary Clients under Britam Asset Managers.

 

Key Duties and Responsibilities:

Portfolio Administration and Valuation Support

  • Review and post portfolio income entries and support valuation-related activities.
  • Perform daily valuation, pricing, amortization, revaluation, and impairment of securities (equities, fixed income, indices, and FX).
  • Conduct validation checks to ensure accuracy, completeness, and integrity of fund pricing processes.
  • Monitor and ensure accuracy of portfolio administration activities and end-of-day valuation outputs.

Cash and Custody Reconciliations

  • Perform daily cash and investment reconciliations between custodians and internal fund records.
  • Investigate, resolve, and escalate reconciliation breaks in a timely manner.
  • Conduct monthly asset holding reconciliations between custodians (banks) and fund managers.
  • Monitor accuracy of cash positions, investment balances, and settlement activities.

Transaction Processing and Oversight

  • Oversee recording and settlement of traded securities, corporate actions, and disbursement transactions.
  • Ensure completeness, accuracy, and timeliness of all transaction processing activities.
  • Monitor operational transaction flows to ensure adherence to internal controls and procedures.

Regulatory and Compliance Reporting

  • Prepare and submit regulatory reports to Capital Markets Authority (CMA), Retirement Benefits Authority (RBA), trustees, and other stakeholders within stipulated timelines.
  • Produce statutory, client, and management reports accurately and on schedule.
  • Support compliance with regulatory requirements and internal policies governing operations.

Client Administration and Servicing

  • Review and disseminate client statements, contract notes, and transaction confirmations.
  • Support resolution of client operational queries and correspondence in a timely manner.
  • Maintain high service standards and adherence to turnaround timelines to enhance client experience.

Performance Measurement and Fund Accounting Support

  • Measure fund performance against benchmarks and support performance reporting.
  • Compute, accrue, and validate management fees, expenses, and fund-related charges.
  • Prepare periodic portfolio holdings, movement, revenue, and performance reports.

Regional and Cross-Functional Support

  • Provide operational support to BAM Uganda under the hub-and-spoke framework.
  • Coordinate with custodians, trustees, finance, IT, and client service teams to ensure seamless operations.
  • Support cross-functional initiatives impacting operations and service delivery.
  • Process Improvement, Automation and Project Support
  • Participate in system enhancements, user acceptance testing (UAT), and process improvement initiatives.
  • Support operational efficiency, digitization, and automation efforts.
  • Contribute to process redesign and continuous improvement of operational workflows.

Risk Management and Control Environment

  • Support operational risk management through reconciliations, reporting accuracy, and transaction controls.
  • Ensure adherence to internal policies, procedures, and regulatory standards.

General Responsibilities

  • Perform any other duties as may be assigned from time to time in support of business operations objectives.

 

Qualifications, Skills and Experience:

  • Bachelor’s degree in Finance, Accounting, Economics, Business Administration or related field.
  • 4–6 years’ relevant experience in asset management, and administration, or investment operations
  • Professional certification in accounting or finance (CPA (Part II or above), ACCA, CFA Level I or above preferred)

Demonstrated experience in:

  • Fund accounting and valuation processes
  • Reconciliation and transaction management
  • Regulatory and statutory reporting
  • Client servicing within financial services or asset management
  • Experience working within a regulated financial environment is essential
  • Exposure to regional operations or multi-entity environments is an added advantage
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