Job Purpose

To support the organization in providing excellent customer service by assisting clients, visitors, and community members while ensuring a welcoming and professional environment.

Key Duties and Responsibilities

• Welcome and guide visitors, clients, and patients.
• Provide accurate information about available services and programs.
• Respond to customer inquiries and provide appropriate assistance.
• Receive and direct feedback, complaints, and suggestions.
• Support front office and reception activities.
• Maintain professional and respectful communication with clients.
• Assist in organizing customer service activities and events.
• Support data collection and reporting activities when required.
• Promote a positive image of KARUDEC.

Qualifications and Experience

• Certificate or Diploma in Customer Care, Public Relations, Hospitality, Business Administration, or a related field is an added advantage.
• Previous experience in customer service is an added advantage.
• Applicants should demonstrate willingness to serve and interact with people.

Skills and Competencies

• Excellent communication skills.
• Friendly and approachable personality.
• Good listening skills.
• Teamwork and cooperation.
• Professional conduct and integrity.
• Ability to work with diverse groups of people.

Interested and qualified candidates should submit:

• Application letter.
• Updated CV with two referees and reliable telephone contacts.
• Copies of academic documents.
• Baptism and confirmation certificates.
• Recommendation letter from church leader.
• Marriage certificate (where applicable).

Address applications to:
The Human Resource Manager
KARUDEC
Private Bag, Kasese, Uganda

Telephone: +256620091569