Client Service Officer
| Location | Kampala, Uganda |
| Date Posted | May 16, 2026 |
| Category | Management Customer Service |
| Job Type | Full-time |
| Currency | UGX |
Description

About Us
Fast Cleaners Ltd is a professional cleaning and facility management company committed to delivering reliable, high-quality, and affordable cleaning solutions for homes, offices, commercial buildings, institutions, and industrial spaces.
Our services include:
- Deep Cleaning Services
- Office & Commercial Cleaning
- Post-Construction Cleaning
- Roof Tiles Cleaning
- Carpet & Upholstery Cleaning
- Fumigation & Pest Control
- Landscaping & Compound Maintenance
- Floor Care & Maintenance
- Move-in & Move-out Cleaning
- Paver & Concrete Surface Cleaning
- Facility Support Services and management
We pride ourselves on professionalism, customer satisfaction, innovation, integrity, and operational excellence while maintaining a clean, safe, and healthy environment for our clients.
WE ARE HIRING
Fast Cleaners Ltd is inviting qualified, hardworking, and motivated individuals to apply for the following positions:
1. Client Service Officer – Roles & Responsibilities
- Receiving and responding to customer inquiries through phone calls, WhatsApp, email, and social media platforms.
- Handling client complaints and ensuring quick resolution of issues professionally.
- Maintaining good relationships with existing and potential clients.
- Scheduling cleaning appointments and coordinating service requests with operations teams.
- Following up with clients after service delivery to ensure customer satisfaction.
- Preparing quotations, invoices, and service agreements for clients.
- Keeping accurate records of customer interactions and service history.
- Assisting in client onboarding and explaining company services and packages.
- Supporting sales and marketing teams in lead generation and customer retention activities.
- Monitoring customer feedback and suggesting service improvement strategies.
- Coordinating with supervisors to ensure timely and quality service delivery.
- Managing customer databases and updating CRM records.
- Promoting company services and upselling additional cleaning solutions to clients.
- Preparing periodic customer service and client engagement reports.
- Ensuring professionalism and excellent customer experience at all times.
Applying Instructions
- Interested candidates are encouraged to submit their applications and updated CVs to Fast Cleaners Ltd by uploading below.
Only shortlisted candidates will be contacted.
Deadline: 30th May 2026
WARNING: Do not to pay any money to get a job. Please report fraudulent jobs to info@everjobs.ug
