JOB DETAILS:

Main Purpose:

To design and develop customized business solutions to meet customer communications needs considering emerging technologies, cost effectiveness, value added services and growth opportunities. This position provides technical expertise to the sales force and takes the time necessary to fully analyze complex telecommunications applications from both user and network perspectives.  Develop & present preliminary technical designs for customer solutions in line with solution offerings to targeted Enterprise Customers. Work with Product Management to help drive appropriate product enhancements

Main Job Functions:

Project Management & Solution Consulting

• Project lead on solution building leveraging global standards for enterprise customer communications and connectivity (Voice/SMS and Data/Digital) requirements in alignment with evolving MTNU EBU product offering.
• Create and drive detailed project plans in line with customer expectations, managing risk and dependencies, deliveries and external inputs
• Perform solution consultant expertise for respective customer verticals and market segments in alignment with global
• Produce financial analyses- (Derive Business cases and Bid Management and RFP) for the proposed Projects Technical Support & Coordination
• Provide Post-Sales Technical support to Enterprise customers for Service capacity growth planning & faults management to enhance Retention & Growth
• Developing customizes Solution & Technical Designs for easy & Complex solutions to Banks, Government. SME etc based on Customer requirements
• Liaison between the Engineering and Sales Departments to provide Account Managers with advance product information and system configuration information
• Account Management
• Develop Strategic accounts development Plans jointly with the respective Account managers that identify opportunities to drive sales of all MTN products and services
• Provide written technical responses to formal service request; (tenders/ sales proposals)-RFPs/BIDS
• Provide Pre-Sales Solution Design Support and Consulting to the Business Sales Team at Bidding and sales calls during the entire Sales Cycle

Product Development

• Continually evaluate and search for improvements to existing products according to changing customer needs
• Reviews adaptation of existing products for new applications or other customer markets
• Participation in UATS for new Products

Managed Services Liaison

• Undertake visits with Managed Service Partners and contractors and provide comprehensive feedback notes. customer profiles information and related visit checklist
• Joint Bids/RFPs responses with Managed Services Partners

Business Analysis

• Ensure adherence of customer service offering to current compliance standards
• Ensure adherence of customer service offering to performance Service Level Agreement standards.
• Monitoring, measuring, and providing feedback on process performance

Training and presentations\Expos

• Conduct regular trainings to the Sales force on all key products and solutions in order to enhance Sales product skills. Periodic Technical Briefs on New products /Technologies to enhance Product development, in-house Business teams training as well as Customer briefs

Supervisory/Leadership / Managerial Complexity

• Leading Supervising technical operational teams on project implementation activities and fault resolutions towards effective customer satisfaction and retention
• Training & development of Tier 1&2 supporting structures on MTN EBU operations including product offerings, policy. risk and revenue leakage awareness
• Strategize with the sales team to improve sales of all MTN products and services to the Enterprise Market
• Handling Customer\AM escalations on product offering shortcomings in alignment agreed SLA's. Timely Escalations to respective Manager(s) for due resolution

Education

• Bachelor of Science, Computer Science, Engineering and any related field
• Preferred qualifications: CISSP, MCSE, CCNA or other Industry recognized certifications and experience

Work Experience 

• A minimum of 3 years' experience, of which must have been in a fast-paced multinational company in a highly competitive industry
• Work experience in an ICT/Telecommunication Industry
• Must have successful track record of developing solutions in the telecommunications industry
• Knowledge of GSM/Fixed Network infrastructures, Data Services and Converged services
• Medium to High-level understanding of IT and Telecommunications-related systems, architecture and technology and the application of the latter to meet the unique business requirements of the telecommunications sector.
• Analytical and Negotiation skills (Sales /Technical)

Skills / physical competencies:

• Good communication and Interpersonal skills
• Managing projects across multiple departments
• Cognitive Skills (Conceptual Flexibility and Concept Formation)
• Functional Flexibility with attention to details
• Experience in Networking solutions, Unified communication Systems, Cloud, IoT and the 4IR
• Ability to Grasp New Products /Technology (technical)
• Mobile /Fixed Telecommunications Market Trends