About Organisation:

True North Consult Ltd is a boutique HR Consultancy Firm that offers bespoke HR solutions to selected clients in various sectors and industries across East Africa, with operational offices in Kampala, Nairobi and Kigali.

Key Duties and Responsibilities:

• Initiate the file
• Create the file in the business software after receiving instructions from the COM
• Check all documentation required (TO, B/L, commercial invoices…) and request missing documentation to the client only through the COM
• Launch the file printing and collection
• Place documentation in the file folder
• Update of the ship call date in the business software
• Creation of cash clients in the business software (before COM validation)
• Process/Push the file through the different stages
• Must know at all-time what is the process status of each file within the scope
• Require actions from each file process protagonist following the SOPs in place:
• Request Verification/Tally operation to be done & follow the process
• Require declarant actions once the ship’s arrival is known
• Push for customs invoicing and ensure correct dispatch (after COM validation)
• Organize/support customs payment procedure (customs clerk)
• Request & Get the customs delivery order from the customs clerk
• Issue transport delivery order and give it to the delivery clerk
• Collect proof of delivery
• Request services invoicing & control it & give it to dispatch after COM validation
• Update the business software
• Update the business software every time a process step is achieved: customs duties & taxes amount, declaration number, transport delivery order, back from delivery…
• Check gross margin & disbursements about quotation
• Check supplier’s invoices in terms of amount and purpose (consistency regarding reference quotation) and perform file allocation before COM validation
• Check the client invoices and corresponding attachments (announced in the quotation)
• Check the disbursements of each file (comparison with the quotation)
• Alert/Inform N+1 when significant discrepancy (debit or credit) between disbursements and initial estimation (quotation)
• Check documentation
• Control at each step that all relevant/expected documentation is placed in the file folder (including emails)
• Check the attachments joined to the invoices to be sent to the client (must correspond to what is expected by the client and defined in the quotation)

Alert/Inform Management

• Alert management in case of operational issues (significant or not)
• Inform management of any information relevant to our business activity or environment
• Identify issues raised during operations processing whether in scope or not

Qualifications, Skills and Experience:

Experience

• At least 2 years’ experience in clearing and forwarding

Organised

• Team player

Self-Starter

Problem Solver

• Ability to work to tight deadlines
• Ability to push people to a common goal.
• Good knowledge of Microsoft Office
• Good use of email
• Excellent communicator

To apply, please send your resume and cover letter to recruitment6@truenorthafrica.com with subject line Customer Service Officer by 30th May,2026.

All applications shall be acknowledged as received but only shortlisted candidates will be contacted.