About Organisation:

Jade BPO Solutions is a leading BPO service provider in Uganda, offering cost-effective and efficient solutions to streamline and enhance customer service. With a skilled and highly trained workforce, we help propel your business forward by delivering exceptional outsourcing services tailored to your needs.

Key Duties and Responsibilities:

• Handle inbound & outbound calls professionally
• Respond to customer inquiries via phone, WhatsApp, SMS & email
• Resolve customer issues and escalate complex cases
• Update customer records in the CRM
• Follow service standards (Average HandleTime, response time, quality)
• Provide feedback on customer trends and service gaps

Qualifications, Skills and Experience:

• Diploma or Degree in Business, IT, Communications, or related field
• 1–2 years’ experience in customer service or call centre roles
• Excellent communication & problem-solving skills

Computer literacy (CRM, MS Office, WhatsApp Business)

• Ability to multitask and work under pressure

Competencies

• Customer focus, professionalism, patience, attention to detail, teamwork, adaptability.