JOB DETAILS:

Job Purpose:

Our organization is looking for a highly organized, detail-oriented, and resourceful individual to join our team as an Administrator/Office Manager. You will play a pivotal role in overseeing various aspects of our operations, ensuring smooth daily functioning, and contributing to the organization's success.

Specific Skills

• Strong organizational and time management skills.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficient in MS Office Suite (Word, Excel, PowerPoint).
• Experience with financial management software preferred.
• Understanding of Ugandan employment law and regulations.
• Ability to work independently and as part of a team.
• Fluency in English and Luganda, additional language proficiency a plus.

Responsible For

• Provide leadership and guidance to customer relations, inventory, billing, and customer order delivery teams, ensuring efficient workflow and adherence to established procedures.
• Handle escalated customer issues with empathy and a strategic approach, resolving problems effectively and maintaining positive relationships.
• Collaborate with management to develop and maintain department-specific budgets, optimizing resource allocation and controlling expenditures.
• Oversee the accuracy and efficiency of financial reporting systems, ensuring timely and reliable data for informed decision-making.
• Liaise with external auditors for annual financial audits, facilitating compliance and maintaining financial integrity.
• Manage payroll processing and benefits administration accurately and efficiently, ensuring employee satisfaction and compliance with regulations.
• Address employee conflicts proactively and maintain a harmonious work environment through effective communication and conflict resolution strategies.
• Implement performance appraisal systems, providing constructive feedback and supporting employee development.
• Coordinate maintenance activities and repairs to maintain a safe and functional work environment.
• Implement and enforce office security protocols to protect company assets and personnel.
• Manage external communication with stakeholders, responding to inquiries, and building positive relationships.
• Develop and implement public relations strategies to enhance the organization's image and reputation.
• Explore external training opportunities to enhance the skills and knowledge of the workforce.
• Conduct compliance audits and implement risk management strategies to ensure adherence to regulations and mitigate potential risks.

Additional Requirements

• Opportunity to work in a fast-paced and dynamic environment.
• Be part of a leading company in the Ugandan tech industry.
• Career development opportunities.

Educational Requirements

• Bachelor’s degree in business administration, Public Administration, or a related field.
• Minimum of 5 years of experience in a similar administrative, operations or management role.
• Experience in e-commerce is preferred.