Expected Start Date: June 1, 2026

Apply by: May 18, 2026

Reports to: Credit Team Leader

About the role:

Numida is looking for a Commission Based Field Collections Agent responsible for contacting clients, following up on outstanding payments, and ensuring timely collections for the credit portfolio in line with Numida’s policies.

You will work closely with the Credit Operations team, ensuring client accounts are effectively managed, and contributing to the overall success of the collection’s effort.

Key Responsibilities:

• Regularly contact clients to recover overdue amounts, follow up on promises to pay, and maintain accurate records of interactions in the CRM.
• Visit clients in the field to recover payments when necessary, while maintaining professionalism and compliance with the organization’s standards.
• Provide daily, weekly, and monthly updates to the Team Leaders and Credit Operations Manager on recovery progress and challenges faced in the field.
• Establish positive relationships with clients to encourage timely payments and resolve any issues leading to delayed collections.
• Ensure all interactions and recovery methods are in line with Numida’s Standard Operating Procedures (SOPs) and relevant regulatory requirements.
• Meet or exceed the set collection targets, maximizing recovery efforts across the assigned client base.
• Work closely with team leaders, supervisors, and other stakeholders to align recovery strategies with company goals.
• Quickly identify client issues and develop strategies to rehabilitate and retain clients to avoid further loan defaults.

Skills and Qualifications:

• Basic level of education (ability to read, write, and communicate effectively in English and local languages)
• Prior experience in collections, sales, fieldwork, or customer engagement is an added advantage.
• Comfortable working in the field and engaging clients face-to-face

Personal Attributes:

• Highly organized with the ability to manage multiple tasks effectively and efficiently.
• Strong critical thinking and problem-solving skills.
• Self-motivated and capable of working independently as well as collaboratively within a team.
• High ethical standards with a commitment to maintaining confidentiality and integrity.