About Organisation:

dfcu Bank is part of dfcu Group, a Ugandan financial services firm. The Group comprises dfcu Bank and dfcu Investment Management. dfcu Bank offers a wide range of products and services in personal banking, business banking, and corporate banking.

Job Summary: Reporting to the Head- High Networth, the role holder will be responsible for growing the market share and revenue by providing pro-active and efficient personal relationship banking service to a portfolio of Pinnacle banking clients in accordance with the laid down procedures.

Key Duties and Responsibilities:

• Manage relations with the Pinnacle portfolio on a layered basis for business growth and to achieve relationship management targets.
• Appraise loan applications making sure that they meet the set standards and credit requirements using the prescribed score cards and return those that do not meet specifications to the front office desk for follow up to avoid losses.
• Initiate credit applications for new and existing customers by completing the documentation with customers, completing the required financial analysis and submitting applications to credit for approval to meet the set agreed timelines.
• Increase product penetration for the Pinnacle customers by reviewing their portfolio to determine potential cross sells and proactively recommend new products to them.
• Conduct regular face-to-face customer visits, site visits, recognition initiatives and write updated call report for each visit as per agreed standard in agreed targets for customer retention.
• Receive and verify customer documents for account opening, facilities and other customer instructions according to the laid down procedures.
• Timely notification of customers in regard to their loan approvals/declines of credit facilities and advise alternative options in case of a decline for customer satisfaction.
• Identify areas of concern/potential fraud and develop appropriate remedial processes/systems, which encompass both the operational and financial aspects of risk management.
• Play a leadership role in negotiating with clients, their advisers and our internal stakeholders to ensure a win-win situation when pricing deals to grow revenues/ income.
• Consistently deliver a high-quality service delivery to all customers, internal & external.
• Monitor the Pinnacle portfolio performance and ensure that PAR and NPA is kept within the acceptable limits to avoid losses.
• Manage credit and operational risk in account opening and loan processing to avoid fraud and losses.
• Onboard new customers on quick banking and inform customers of other appropriate service channels.
• Comply with KYC, AML & suspicious transactions reporting and ensure that all documentation and transactions are in line with local and regulatory anti-money laundering and KYC requirements.

Qualifications, Skills and Experience:

• Bachelor’s Degree.
• At least 3 years Banking experience of which 2 should be at the front line.
• Financial Management skills.
• Excellent sales/networking and relationship management skills.
• Strong communication and presentation skills.
• Good understanding of credit principles and guidelines.
• Exceptional products knowledge and ability to propose the investment options.
• Ability to analyse business risk.
• Ability to manage a Portfolio of customers with different business needs.
• Excellent analytical skills.
• Understanding of both business & personal banking.
• Excellent interpersonal and negotiating skills required.
• Industry and business awareness.
• Excellent selling skills.
• Good communication and negotiation skills.
• Problem solving skills.
• Customer centric.
• Motivated, flexible and ready to work under pressure.
• Able to convey factual information clearly.