Waiter/Waitress
| Location | Kampala, Uganda |
| Date Posted | July 14, 2025 |
| Category | Hospitality Hotel / Restaurant |
| Job Type | Full-time |
| Currency | UGX |
Description
Job Summary
The Waiter/Waitress will take orders and serve food and beverages to Guests in all F&B Outlets. S/he will always ensure guest satisfaction by delivering the perfect service experience and maintaining professionalism at all times whilst achieving profitability in line with the budget.
- Minimum Qualification : Diploma
- Experience Level : Entry level
- Experience Length : 1 year
Job Description/Requirements
Requirements and Experience: Years of experience
o Minimum of one (1) year of experience in a similar role from a reputable hotel Education
o Appropriate Diploma or Degree in Hospitality Management
Duties and Responsibilities
Revenue Growth
o Drive an enhanced guest experience, ensure compliance with operational procedures, accuracy of financial transactions, all points of sales, and maximize hotel revenues.
o Participate in programs to increase F&B revenue.
o Participate in initiatives to upsell and promote outlets.
Financial Management / Budget/ Costs and Assets
o Operate within the annual budget guidelines and maintain tight control of such.
o Maintain the necessary stock of supplies in your designated outlet, control wastage and breakages.
Structure, Systems, Procedures, and Reports
o Ensure compliance with all standard manuals, policies and procedures, and code of conduct within the hotel.
o Ensure quality of guest service and ensure a positive experience for the guests in the hotel.
F&B Operations
o Prepare tables by setting up linens, silverware, and glasses.
o Check dishes and kitchenware for cleanliness and presentation, and report any problems to the supervisor.
o Arranges table settings and maintains a tidy dining area before, during, and after service.
o Greets and escorts guests to their tables.
o Presents menus and provides detailed information when asked (e.g., about portions, ingredients, or potential food allergies).
o Maintains an up-to-date working knowledge of the menu items and daily specials. Inform guests of the day’s specials.
o Explains the menu items in terms of preparation, ingredients, and presentation.
o Answers inquiries about food and beverage items on the menu.
o Offers menu recommendations upon request and up-sells food and beverage items and additional products when appropriate.
o Takes food and beverage orders accurately, including any special requests.
o Works with bartenders to fill beverage orders.
o Pre-set tables for the orders and work with the kitchen team to process and speed up food orders.
o Uses established food handling and serving techniques to ensure that hygiene and guest expectations are met at all times.
o Ensures guests are satisfied with their food orders, beverages, and service.
o Monitors guests' needs and promptly handles requests.