JOB DETAILS:

Job Purpose: Responsible for enrollment, marketing of bank products, and ensuring the bank’s product offering is fully utilised by the target market.

Reports to: Manager, Products, Innovation & Transactional Banking

Department: Business
Key Responsibilities:

• Accountable for the effective conversion of CBU customers on all digital channels and ensuring full utilisation of a minimum of 3 digital channels per customer.
• Monitor the performance of the bank’s digital channels and products daily within a given portfolio, identifying any shortfalls and ensuring optimised uptake of the channels.
• Recommend the nature and scope of present and future product lines by reviewing the existing product specifications and requirements to match customer needs.
• Accountable for overseeing service standards within the digital channels in line with the bank’s overall customer experience standards.
• Ensure effective controls within the digital channels so that service is delivered within regulatory and legal requirements and internal operational risk management guidelines.
• Monitor processes and procedures within the bank’s digital channels to ensure compliance with set policies, procedures, and manuals with particular emphasis on risk mitigation.
• Ensure a high level of product knowledge among staff within the subsidiary country through regular training.
• Proactively identify and escalate issues that will crop up in all digital channels and follow up to ensure effective resolution of those issues.
• Any other duties assigned by the supervisor in line with the role.

Education.
A Bachelor’s degree, preferably in a business-related field.

Experience.

• Minimum of 2 years’ experience in the Banking Industry
• Knowledge of Branch processes and procedures
• Knowledge of bank products, services and policies and procedures.

Skills and competencies.

• Customer centricity and a good understanding of the sales process
• Excellent planning and organisation, and interpersonal skills
• Problem-solving and analytically and reporting writing skills
• High Level of integrity
• Creating and innovating
• Learning and researching