Job Title:  Telesales Agent (Fresher Jobs) 

Organisation: SunCulture

Duty Station: Kampala, Uganda

About Organisation:

Founded in 2012, SunCulture’s vision is to build a world where people take control of their environment in rewarding and sustainable ways. SunCulture does this by developing and commercializing life-changing technology that solves the biggest daily challenges for the world’s 570 million smallholder farming households. Over the last 5 years, the company has grown significantly and now employs 100+ people around the world.

Job Summary: Reporting to the Telesales Manager, the Telesales Agent will provide expert advice and information to our potential customers regarding a variety of products offered by company. S/he will play a key role in increasing our profitability and sales revenue through excellence in customer service and an informed, consultative approach to selling and client conversion. S/he will also be troubleshooting and escalating complaints across a number of communication channels. The person should have excellent communication and interpersonal skills. Computer knowledge and usage are also a must-have for this role.

Key Duties and Responsibilities:

• Ability to meet end to end product sales targets set by the company that will be coupled by achieving a high conversion rate.
• Contact potential or existing customers, businesses, or groups to inform them about the company products using scripts.
• Explain technical product features and answer customer questions about company products.
• Lead generate and create a robust pipeline of customer accounts of potential clientele for the company.
• Be versatile in making extensive outbound calls that meet the organizations KPIs.
• Adjust sales scripts to better target the needs and interests of specific individuals.
• Help the department to develop content for sales presentations or other materials.
• Respond to correspondence from customers on both mail, phone and in-person and follow up initial sales contacts.
• Have the ability to go above and beyond to cover over talk time daily hour delivery set by the company.
• Conduct client or market surveys to obtain information about potential customers to be able to measure customer experience and NPS.

Qualifications, Skills and Experience:

• Proven experience as a telesales representative or other sales role.
• Proven track record of successfully meeting sales quota preferably over the phone.
• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems.
• Ability to learn about products and services and describe/explain them to prospects.
• Hands-on, detail-oriented, and with strong execution skills.
• Excellent Communication Skills with the ability to resolve issues and address complaints.
• Passion for irrigation and in-depth knowledge of the industry and current trends adaptable for the company.
• Independent thinker with proactive decision-making capabilities.
• Comfortable with ambiguity and experience working in a dynamic environment.
• Have the ability to handle pressure, keep cool-temper, and handle rejection gracefully.
• Be organized and be an expert in time management and meet deadlines.
• A diploma or degree in Sales or any other related field is an added advantage.