Student Success Coordinator
| Location | Kampala, Uganda |
| Date Posted | July 2, 2026 |
| Category | Management |
| Job Type | Full-time |
| Currency | UGX |
Description
Job summary
The Student Success Coordinator (SSC) delivers tailored and steady guidance to students. This position is responsible for engaging with students through platforms such as Helpdesk and ManyChat, offering one-on-one assistance, monitoring academic progress, and ensuring timely follow-up on tuition deposits.
Job descriptions & requirements
- Student Support & Communication
Serve as the first point of contact for all student inquiries, providing timely and professional responses via Helpdesk, ManyChat, phone, and other communication channels.
- Student Guidance
Offer one-on-one support to students on academic processes, platform navigation, and procedural questions, ensuring a smooth and supportive experience throughout their learning journey.
- Academic Monitoring & Risk Identification
Track student engagement and academic progress; proactively identify and flag students at risk of falling behind and coordinate appropriate interventions.
- Tuition Collection & Follow-Up
Track and follow up on tuition payments based on term and program. Engage students regarding outstanding payments and escalate unresolved or high-risk cases to the finance team as needed.
- Cross-Functional Coordination
Work collaboratively with academic, finance, and IT departments to resolve student issues efficiently and ensure a unified support experience.
- Student Engagement Activities
Support the planning and delivery of virtual orientation sessions, Q&A webinars, and community-building events to improve engagement and retention.
- Resource Navigation
Guide students to appropriate support channels and tools, including knowledge base articles, FAQs, academic advisors, or technical support.
- Recordkeeping & CRM Updates
Maintain accurate, up-to-date records of all student interactions, inquiries, and support actions in the CRM, Helpdesk, or related systems to ensure full visibility and accountability.
- Support Insights & Feedback Loop
Collect student feedback to help improve support quality, platform usability, and communication practices across departments.
Qualifications
Education & Experience
- Bachelor’s degree in Education, Student Affairs, Communications, or a related field (preferred)
- 1–2 years of experience in student services, academic advising, or customer support
- Familiarity with digital communication tools and Learning Management Systems (LMS) is a plus
Other Attributes
- Self-motivated, proactive, and dependable
- Committed to providing a positive student experience and driving retention