Job Title: Senior SAP Analyst-(4 positions)
Department: ICT
Reports To: SAP Manager
Job Grade: [Senior Officer]
Job Purpose
To configure, support, and optimize respective SAP modules to meet business requirements and ensure seamless operations.
Key Responsibilities
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Configure respective SAP modules (FICO, PM, PS, MM, HCM)
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Translate business requirements into system solutions
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Provide user support and resolve incidents
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Conduct testing and system validation
Qualifications & Experience
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Bachelor’s degree in Computer Science, Information Technology, Information Systems, Accounting, Finance, Business Administration, Human Resource Management, or a related field, depending on module specialization.
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Relevant SAP certification in one or more of the following areas is an added advantage: SAP S/4HANA Finance (FICO), Plant Maintenance (PM), Materials Management (MM), Human Capital Management (HCM).
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Minimum of 2 years’ relevant experience in SAP functional support, ERP business analysis, SAP implementation, or post-go-live application support, with solid hands-on exposure in at least two or more of the stated modules.
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Proven hands-on experience in SAP S/4HANA functional configuration, business process support, issue analysis, testing, user support, and continuous improvement across FICO, PM, MM, and HCM modules.
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Demonstrated experience supporting SAP go-live, hyper care, stabilization, backlog resolution, and transition to steady-state operations.
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Strong understanding of the key business processes covered by the role, including:
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FICO: financial postings, reconciliations, period-end support, reporting, controls, and asset accounting.
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PM: maintenance order lifecycle, work planning, approvals, and execution support.
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MM: procurement, inventory management, goods receipts, stock transfers, material issues, and warehouse support.
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HCM: organizational management, personnel administration, payroll/time management coordination, and HR process support.
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Experience in requirements gathering, process mapping, fit-gap analysis, solution design validation, user acceptance testing (UAT), defect tracking, training support, and documentation.
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Strong capability in incident investigation, root-cause analysis, issue prioritization, and functional troubleshooting in a live ERP environment.
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Experience working closely with business process owners, end users, technical teams, vendors, and project teams to resolve issues and improve system adoption.
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Ability to support month-end and period-end business processes.
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Good understanding of master data governance, controls, audit readiness, user roles, data quality, and process compliance in enterprise systems.
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Experience in training users, preparing user guides, conducting refresher sessions, and driving system adoption, as refresher training and user proficiency improvement remain active needs in the current SAP environment.
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Familiarity with integration points between SAP and related enterprise systems, reporting tools, workflows, and operational support processes.
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Strong analytical, stakeholder-management, communication, and report-writing skills.
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High level of integrity, attention to detail, and ability to work under pressure in a mission-critical, high-transaction environment.
Added Advantage
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Experience supporting a live SAP S/4HANA environment after go-live, including hyper care, defect closure, access remediation, training reinforcement, and stabilization planning.
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Experience in a utility, telecom, banking, or other operationally intensive organization where ERP directly supports field operations, procurement, maintenance, HR, and finance.
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Exposure to SAP Phase II workstreams, including Payroll, Time Management, interfaces, infrastructure upgrades, SuccessFactors, and Ariba.