JOB DETAILS:

DUTIES AND RESPONSIBILITIES

• Overseeing the day-to-day operations and achieving the monthly loan issuance targets in alignment with staff.
• Lead, monitor and maintain healthy work environment with staff to achieve the Company objectives.
• Ensure high productivity of all channels by engaging - walk in, field sales officers' enquiries, Agent's enquiries, Boda - Boda Association enquiries.
• Manage and reconcile the stocks on a daily basis and maintain the office infrastructure efficiently and follow the security protocols in the best interest of the company.
• Keep and maintain harmony by ensuring that all conflicts and grievances are duly attended to.
• Ensure and enforce compliance with the company's set policies and procedures and as occasionally communicated.
• Initiate and implement creative ideas that will help to achieve sales targets, implement best practices for flawless operations.
• Manage business partnership with all stakeholders.
• Maintain a good customer relationship experience regime that should keep both internal and external customers well served and happy.
• Support in ensuring appropriate communication with different departments whenever needed for smooth operations.
• Ensure that the office is tidy, stock is clean and well positioned.
• Follow and maintain the core values of company- Integrity, teamwork, customer care and transparency.
• Any other duties that may be assigned.

QUALIFICATIONS

• At least 2 years of experience in a management role (Preferably from Boda industry)
• Proficiency in customer relationship, inventory management and good processes
• Ability to manage a team, delegate tasks, and ensure smooth operations
• Strong communication and organizational skills and computer skills