About Organisation:

The scale and impact of our work is massive. M-KOPA is a fast-growing Fin Tech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.

Job Summary: We are looking for a Telesales Representative – Outbound to join our Customer Retention team and drive sales growth by connecting existing customers with M-KOPA’s life-changing products.

Most outbound sales jobs feel like you’re bothering people. This one feels like you’re helping them. You’re calling existing M-KOPA customers—people who already trust the brand, who’ve already experienced our products, and who are genuinely interested in what else we can offer. You’re not cold calling strangers about products they don’t need. You’re introducing upgrades, add-ons, and new offerings to people who are already part of the M-KOPA family. The conversations are warmer. The receptiveness is higher. The satisfaction of closing a sale comes with knowing you’ve genuinely helped someone access something valuable

Key Duties and Responsibilities:

Sales Excellence & Growth

• Driving sales growth by proactively introducing and selling additional M-KOPA products to existing customers
• Implementing effective sales techniques to achieve and exceed campaign conversion and sales goals
• Identifying customer needs and matching them with products that genuinely solve problems or create opportunities
• Meeting and surpassing daily, weekly, and monthly sales targets through disciplined execution

Customer Engagement & Relationship Building

• Building and maintaining strong relationships with customers to foster long-term loyalty
• Handling inquiries, concerns, and objections professionally and promptly turning hesitation into confidence
• Creating conversations that feel helpful rather than pushy, consultative rather than transactional
• Following up with customers to ensure satisfaction and identify additional opportunities

Quality Standards & Call Excellence

• Maintaining high call quality benchmarks by delivering accurate and complete information to customers
• Ensuring every interaction reflects M-KOPA’s values and commitment to customer care
• Adapting your approach based on customer personality, needs, and communication style

Productivity Goals & Performance Management

• Meeting expected talk time and call handling benchmarks while managing interactions efficiently
• Achieving daily and weekly targets through consistent performance and smart time management
• Balancing quality with quantity—ensuring every call is both efficient and effective

Feedback & Reporting

• Maintaining accurate records of customer interactions in CRM systems
• Providing regular feedback to the Telesales Team Lead on campaign progress, customer insights, and improvement opportunities
• Sharing learnings that help the entire team improve performance
• This is an outbound sales role based in our Customer Retention team. If successful, you would be reporting to the Telesales Team Lead.

Qualifications, Skills and Experience:

• Diploma or Bachelor’s degree in a related field

Experience

• At least 2+ years in a corporate environment
• Experience in the BPO or call center industry preferred
• Proven track record of achieving and exceeding sales targets
• Experience with outbound calling campaigns is an advantage
• Strong verbal and written communication skills—you know how to build rapport quickly and keep conversations engaging

Proficiency in MS Excel and CRM systems

• Excellent presentation, coaching, and people skills
• Result-oriented mindset with focus on achieving and exceeding sales targets through disciplined execution
• High ethics and integrity in all customer interactions—you sell by helping, not by misleading
• Active listening skills that help you understand customer needs beneath surface-level objections
• Resilience and positive attitude—you bounce back from rejections and stay motivated
• Time management skills to balance call volume with quality interactions
• Persuasion skills that feel natural, not forced
• Passionate about sales, customer engagement, and achieving targets
• Self-motivated with strong drive to succeed
• Team player who celebrates collective wins
• Curious about customer needs and motivated to find solutions
• Comfortable with metrics and performance tracking
• Adaptable to changing campaigns, products, and strategies