Ops & Infrastructure Lead
| Location | Kampala, Uganda |
| Date Posted | March 17, 2026 |
| Category | Management |
| Job Type | Full-time |
| Currency | UGX |
Description
Job title: Ops & Infrastructure Lead
Work Location: Hariss International Limited – Kampala, Uganda
Division / Department: IT Department
Reports to: Head of IT
Job Purpose:
Manages the organization's technology backbone, including servers, networks, and cloud infrastructure, to ensure maximum uptime, security, and efficiency. Manage Infrastructure and system vendors and must have the technical acumen to verify designs and configurations of the environment. Ensure that all Vendors achieve SLA’s Target as defined in Vendor Contracts. Experience in the design, management and monitoring of IT Infrastructure.
Manage an appropriate end-user support model in accordance with ITIL practices and will be responsible for the Service Desk team from 1st level support onwards (including end-user support).
Manage an appropriate end-user support model in accordance with ITIL practices and will be responsible for the Service Desk team from 1st level support onwards (including end-user support).
Key Responsibilities
Infrastructure Management:
- Oversee the installation, configuration, and maintenance of network, server, and storage systems.
Operations & Reliability:
- Ensure high availability (24x7) through monitoring, proactive maintenance, and managing major incident responses.
Team Leadership:
- Mentor, manage, and develop IT staff, setting performance goals.
Security & Compliance:
- Implement cybersecurity measures in coordination with Cyber Security Lead, maintain compliance (e.g., ISO 27001), and manage backup/DR plans.
Budget & Vendor Management:
- Manage IT infrastructure budgets, procurement, and manage vendor SLAs.
Strategy & Innovation:
- Drive on-prem infrastructure modernization, cloud strategy, and automation initiatives.
System Management:
- Oversee the installation, configuration, and maintenance of critical IT assets, including servers, networks, storage, and cloud platforms (AWS, Azure, etc.).
Service Reliability:
- Ensure maximum system uptime through proactive monitoring, incident response, and performance tuning.
Leadership & Mentorship:
- Lead and develop the team of IT professionals, providing technical guidance, setting performance goals, and fostering a collaborative culture.
Project Management:
- Direct infrastructure projects from inception to completion, such as cloud migrations, network upgrades, or data center consolidations.
- Completing infrastructure transformations on time and within budget.
Security & Compliance:
- Implement cybersecurity measures, manage backups, and maintain tested disaster recovery (DR).
- Success of backup integrity tests and the remediation of discovered vulnerabilities
Vendor & Budgeting:
- Manage relationships with technology vendors, negotiate service-level agreements (SLAs), and oversee the annual IT operations budget.
Process Improvement:
- Drive operational efficiency through automation (e.g., scripting, Infrastructure-as-Code) and the adoption of ITIL best practices.
System Availability:
- Maintaining agreed-upon uptime percentages (e.g., "three nines" or 99.9%).
Incident Resolution Time:
- Speed and effectiveness of restoring services during outages.
Documentation:
- Maintain IT OPS procedures, and related documents.
- Any other system requirements/task as requested, assigned and agreed.
Education and/or Work Experience Requirements:
Education:
- Bachelor’s degree in computer science or related acceptable qualification.
- Highly valued credentials include ITIL v4 and CCNA or cloud-specific certifications (e.g., Microsoft Azure).
Experience:
- 5+ years in IT infrastructure management, including experience leading teams.
- Knowledge of applications and infrastructure design methodologies.
Methodologies:
- Know-how of the following frameworks is a benefit: COBIT5, ITIL v4, AGILE, NIST or Microsoft Azure.
Key Requirements:
- Self-starter that operates well in team environment.
- Excellent communication and negotiation skills.
- Attention to detail.
- Analytical and Results Driven individual
Technical Requirements:
- Identification of the entire end to end IT infrastructure stack and the documentation of said stack – numbers of devices, device locations, model types, architectures across the stack, etc.
- Deep knowledge of networking protocols (TCP/IP, DNS, VPN) and hardware.
- Proficiency in virtualization (VMware, Hyper-V) and cloud services.
- Familiarity with operating systems (Windows Server, Linux) and automation tools (Ansible, Terraform, PowerShell).
- Deep knowledge of network infrastructure, virtualization, cloud services (AWS/Azure), and operating systems.
- Knowledge around specific technologies like Microsoft, VMWare, Cisco, EMC, HPE, IBM, etc.
- Be conversant with the latest technological trends / best practice requirements.
- Broad knowledge of applications and infrastructure design, security best practices for infrastructure.
- Strong incident management, problem-solving, and communication skills to collaborate with stakeholders.
- Infrastructure and information architecture for planning for various systems.
- System and Network automation skills, e.g. Git, Ansible, Terraform.
- Knowledge of monitoring tools, e.g. Zabbix, Prometheus.
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