Responsibilities:

• Oversee day-to-day call center operations to ensure smooth and efficient business processes.
• Manage and coordinate with multiple departments to maintain regulatory compliance and optimize call center operations.
• Analyze call center data, monitor budgets, and review financial reports to identify trends and make informed decisions.
• Develop and implement strategies to improve productivity and operational efficiency within the call center.
• Ensure adherence to industry regulations and company policies.
• Manage relationships with external vendors, clients, and partners.
• Identify and resolve operational issues, escalating to senior management as needed.
• Develop and implement employee training and development programs specific to call center functions.
• Provide regular reports and analysis on call center performance to senior management.
• Maintain a culture of high performance, teamwork, and continuous improvement.

Qualifications:

• Bachelor's degree in Finance, Economics, Business Administration, or a related field.
• Minimum of 3 years of experience in call center management or operations-related roles.
• Strong understanding of call center operations, regulatory compliance, and business processes.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong leadership and team management abilities.
• Exceptional communication and interpersonal skills.
• Proficiency in call center software and tools.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A collaborative and inclusive work environment.
• The chance to make a significant impact in a growing company.

  Please note that candidates without cover letter will not be considered.