Job Title:  Operations & Logistics Lead  

Organisation: Sibo

Duty Station: Mbarara, Uganda

About Organisation:

Sibo is an online e-commerce company.

Job Summary:   SIBO is looking for a passionate and highly organized Operations & Logistics Lead to join our growing team. This is a full-time, on-site role for someone ready to take ownership of day-to-day operations and ensure our delivery system runs smoothly and efficiently.

Key Duties and Responsibilities:

Logistics & Delivery Management

• • Oversee daily operations of deliveries, ensuring timely and efficient order fulfillment
  • Manage and coordinate a team of delivery riders (boda boda partners), including scheduling, route planning, and performance monitoring
  • Track delivery metrics and implement strategies to improve delivery speed, reliability, and customer satisfaction

Vendor & Order Coordination

• Serve as the key liaison between vendors and the SIBO operations team
• Ensure that vendor orders are accurately processed, picked, packed, and dispatched
• Handle escalations, failed deliveries, or product return issues with speed and professionalism

Data & Process Optimization

• Use data and reporting tools to monitor operations performance
• Identify inefficiencies or bottlenecks in delivery and fulfillment processes
• Recommend and implement improvements to increase operational efficiency

Team Leadership & Training

• Lead and mentor junior operations staff and delivery riders
• Train new team members on internal tools, safety standards, and delivery protocols
• Foster a positive, performance-driven team culture

• Use logistics software, dashboards, and order tracking tools to manage operations
• Ensure all team members are trained and comfortable using tech tools and mobile apps

Reporting & Communication

• Provide regular updates and reports to the management team on KPIs, rider performance, delivery success rates, and customer satisfaction
• Collaborate with cross-functional teams (tech, customer support, vendor relations) to ensure smooth operational flow

Health, Safety & Compliance

• Ensure delivery and logistics operations follow internal safety protocols
• Maintain records of incidents and proactively mitigate risks

Qualifications, Skills and Experience:  

• Strong coordination and communication skills
• Background in logistics or customer support (an advantage)
• Data-driven decision-making ability with strong problem-solving skills
• Comfort working with software tools in a fast-paced environment

If you’re ready to lead in a company that’s transforming market access, youth health, and climate-conscious commerce, we want to hear from you.

Apply by sending your CV and a brief cover letter to: careers@sibo.ug