JOB DETAILS:

Reports to: Procurement, Admin, & IT Manager
Location: Kampala
Supervises: None
Want to make a positive difference to the future of people and our one shared home, the Earth? Working at
WWF could be your opportunity of a lifetime.
All around the world, people are waking up to the deepening crisis of nature loss. A growing realization that
nature is our life-support system. And that nobody will be spared from the impacts of its loss. Here at WWF, we
are helping to tackle this enormous global challenge. Our people come from hugely diverse backgrounds and
with a variety of expertise, ranging from HR and finance to advocacy and conservation science. We welcome
applications from anyone who believes they can help us create a better future for people and wildlife.
What we do
We are an independent conservation organization, striving to sustain the natural world for the benefit of people
and wildlife. From individuals and communities to business and government, we are part of a growing coalition
calling on world leaders to set nature on the path to recovery by 2030. Together, we seek to protect and restore
natural habitats, stop the mass extinction of wildlife, and make the way we produce and consume sustainable.
We are looking for a dynamic, enthusiastic and highly qualified person to fill the position of IT Officer.
Job Summary
The IT Officer is responsible for supporting all aspects of the IT systems and services for WWF Uganda by
managing and maintaining its information and communication technology infrastructure. Additionally, the role
includes taking overall responsibility for ensuring the functionality, security and integrity of the organization’s
IT system including but not limited to computer operations, Server operations, Networks, and other related IT
system components in accordance with the WWF network standards. He/she will be responsible for installing
and configuring servers, networks, computer systems, diagnosing hardware and software faults and
troubleshooting technical and non-technical problems. The IT officer is responsible for data protection against
cyber threats.
In this regard, the IT Officer will;
• Maintain and administer WWF-Uganda’s IT infrastructure, including hardware, software, networks, and
telecommunications systems.
• Coordinate with the WWF-International on IT rollout programmes, updates and procedures.
• Install, configure and upgrade computer systems and software as necessary to ensure smooth
operations.
• Monitor system performance and troubleshoot issues proactively to minimize downtime.
• Support WWF Uganda to procure a server and develop an Active Directory of Users and Computer
domain services.
• Assess hardware and software infrastructure needs at user and organisational level to ensure
deployment of appropriate technology platforms.
• Define the gaps in hardware and software infrastructure and propose appropriate technology
installations and upgrades.
• Configure and install new/replacement PC, server, and peripheral hardware, including printers,
whiteboards, projectors, scanners etc.
• Proactively check and maintain IT facilities and software within IT suites and vigilantly spot IT equipment
that has been damaged or misused.
• Verify hardware and software technology supplies and services to assure quality and value for money.
• Conduct routine audits of hardware and software technology functionality and ensure timely response
to functionality challenges in order to minimise hardware and software malfunctions.
• In consultation with the WWF-International IT specialists, define technology specifications to inform
procurement of appropriate hardware/software technology.
• Enforce standard operating procedures, policies and performance standards to ensure implementation
of quality technology and communication infrastructure.
• Train other staff in the appropriate use of IT facilities and equipment within the organization, such as
overhead projectors and computers.
• Provide basic support on staff’s own ICT equipment purchased e.g. Laptops, memory sticks.
• Develop and implement data management procedures to ensure the integrity, security and
confidentiality of organizational data.
• Regularly back up data and establish recovery protocols to safeguard against data loss or corruption.
• Implement security measures to protect WWF-Uganda’s network against unauthorized access, viruses,
and other cyber threats.
• Provide technical support to the UCO staff on IT-related issues, including software usage,
troubleshooting, and best practices.
• Support the Communications Officer in handling all UCO Social media platforms.
• Conduct orientation and reorientation, training to all staff to enhance their IT skills to understand the IT
systems, policies and procedures of the organization, and promote efficient use of technology resources.
• Carry out any IT support to all field offices when required.
• Assist in the development and implementation of IT policies, procedures, and guidelines to ensure
compliance with relevant regulations and standards.
• Monitor compliance with ICT policies and recommend improvements or updates as needed to enhance
efficiency and security.
• Creating user and email accounts for new staff and removing access to user and email accounts for staff
that leave the organisation.
• Changing staff network passwords as per relevant policy or upon request.
• Support the organisation to implement a Wifi Protection Access and authentication framework for
wireless network access control.
• Identify active and backup systems bottlenecks, troubleshoot and support timely first line level
troubleshooting to ensure effective operations.
• Participate in the design, implementation and maintenance of a disaster recovery plan for WWF Uganda
hardware and software infrastructure.
• Collaborate with other departments to identify IT needs and propose solutions to support
organizational objectives.
• Manage ICT projects from conception to implementation, ensuring timely delivery within budgetary
constraints.
• Coordinate with external vendors or consultants as necessary to produce ICT equipment and services.
• Stay abreast of emerging technologies and trends in the IT field and assess their potential relevance to
WWF’s operations.
• Identify training and development opportunities for staff to enhance their IT skills and knowledge.
• Perform any other duties as may be assigned by the supervisor from time to time.
Required Qualifications and Experience
• Bachelor’s degree in computer science, Information Systems, or other related field or equivalent
qualification background
• At least 5 years of relevant technical and business work experience.
• CCNA and Microsoft Certificate is an advantage.
• In-depth experience in Windows; Cloud-computing, Internet and Administering multi- serve multi-
protocol (TCP/ IP & IPX); Windows NT local area network.
• Experience with any of the following: Microsoft SharePoint, Microsoft Exchange Server, Microsoft SQL
Server, Microsoft Lync Server, Active Directory, Group Policy, VMWare vSphere
• Good interpersonal and communication skills.
• Work experience in a big international development organization is an advantage.
• Excellent communication skills both in spoken and written English.
• Demonstrated knowledge of complex hardware and software products and problem-solving / diagnostic
skills.
• Ability to write up policies and guidelines
• Good planning, organization, time management, facilitation, and coordination skills
• Ability to work under pressure, towards tight deadline, and overtime if required.
• Working on own initiative with minimum supervision and staying on task
• Adheres to WWF’s core values: Courage, Integrity, Respect and Collaboration.
• Demonstrates WWF behaviors “strive for impact, listen deeply, collaborate openly and innovate
fearlessly” in ways of working.
• Adherence to WWF’s values, which are: Courage, Integrity, Respect and Collaboration.