JOB DETAILS:

JOB PURPOSE:

The Health Club Supervisor is responsible for the day-to-day operations of the health club, ensuring that facilities are clean, safe, well-maintained, and operating efficiently. The supervisor provides excellent customer service, oversees staff performance, and ensures that all members and guests have a positive and enjoyable experience.

KEY RESPONSIBILITIES:

Operations Management

• Oversee daily operations of the gym, pool, spa, locker rooms, and related facilities.
• Ensure all equipment and amenities are in working order and promptly report maintenance needs.
• Monitor facility cleanliness and hygiene standards in accordance with health and safety guidelines.

Staff Supervision

• Supervise fitness instructors, pool attendants, cleaners, and receptionists.
• Prepare duty rosters, approve schedules, and coordinate staff shifts.
• Train new staff and oversee continuous development and performance.

Customer Service

• • Respond promptly to member inquiries, complaints, and concerns.
  • Maintain a high standard of client care and engagement.
  • Promote club programs, events, and wellness services.

Health & Safety Compliance

• Ensure compliance with all health and safety protocols.
• Conduct routine safety checks and emergency drills.
• Maintain accident and incident reports and escalate when needed.

Sales and Membership Support

• Assist with membership sales and renewals.
• Collaborate with marketing to drive promotions and member engagement.
• Monitor member attendance, retention, and satisfaction levels.

Administrative Duties

• Prepare reports on facility usage, staff attendance, and client feedback.
• Manage inventory of supplies and requisition materials when needed.
• Track expenses and ensure resource optimization within budget guidelines.

KEY SKILLS & COMPETENCIES:

• Strong leadership and team management skills.
• Excellent interpersonal and communication abilities.
• Customer-focused with a proactive approach to problem-solving.
• Good organizational and time-management skills.
• Basic computer proficiency and ability to use facility management systems.

WORKING CONDITIONS:

• Must be flexible to work early mornings, evenings, weekends and holidays.
• Physically fit to supervise both front and operational areas.