JOB DETAILS:

About Pro Freight Forwarders Ltd.

Pro Freight Forwarders Ltd. is a leading freight forwarding, customs clearing, transportation, and logistics company committed to providing reliable, cost-effective, and efficient supply chain solutions across Uganda, East Africa, and international markets. We specialize in import and exportation air freight, sea freight, road transport, customs brokerage, and integrated logistics services.

Position Summary

Pro Freight Forwarders Ltd. is seeking an experienced and results-driven Head of Sales to lead the company's commercial growth strategy. The successful candidate will be responsible for driving revenue growth, developing new business opportunities, strengthening customer relationships, and managing a high-performing sales team. The Head of Sales will play a strategic role in expanding the company's market share within freight forwarding, customs clearance, transportation, warehousing, project logistics, and supply chain solutions.

Key Responsibilities

Sales Strategy & Business Growth

• Develop and implement the company's sales strategy aligned with business objectives.
• Identify new market opportunities across freight forwarding, customs brokerage, transportation, warehousing, and logistics.
• Prepare annual sales plans, budgets, and revenue forecasts.
• Drive sustainable revenue growth and profitability.

Business Development

• Identify and acquire new corporate clients across manufacturing, construction, energy, telecommunications, agriculture, NGOs, government agencies, FMCGs, and international trade.
• Develop strategic partnerships with importers, exporters, shipping lines, airlines, and overseas freight agents.
• Expand Pro Freight Forwarders Ltd.'s regional and international customer base.

Key Account Management

• Build and maintain strong relationships with key customers.
• Ensure high customer satisfaction and retention.
• Conduct regular client visits and business reviews.
• Resolve customer concerns promptly and professionally.

Sales Team Leadership

• Recruit, mentor, coach, and supervise the sales team.
• Set sales targets and monitor performance.
• Conduct regular sales meetings and performance evaluations.
• Foster a high-performance and customer-focused culture.

Market Intelligence

• Monitor competitor activities and pricing.
• Analyze market trends within freight forwarding and logistics.
• Recommend new products and service improvements.
• Identify emerging trade opportunities within East Africa and international markets.

Tender Management

• Identify public and private sector tender opportunities.
• Coordinate preparation and submission of bids.
• Develop competitive pricing strategies.
• Manage strategic contract negotiations.

CRM & Sales Reporting

• Manage the company's CRM system.
• Monitor sales pipeline and conversion rates.
• Produce weekly, monthly, and quarterly sales reports.
• Track key performance indicators, including revenue growth, gross profit, customer acquisition, customer retention, tender success rate, and sales conversion.

Cross-functional Collaboration

• Work closely with Operations, Customs Clearance, and Finance to ensure excellent service delivery.
• Ensure smooth onboarding of new customers.
• Collaborate in developing customer-focused logistics solutions.

Qualifications

• Bachelor's Degree in Business Administration, Marketing, Logistics, Supply Chain Management, International Business, or a related field.
• Minimum of three (3) years' experience in sales, business development, or account management within the logistics, freight forwarding, customs clearing, transportation, or supply chain industry.
• Proven ability to achieve and exceed sales targets.
• Good understanding of freight forwarding operations, international trade, customs procedures, and Incoterms.
• Strong negotiation, communication, and relationship management skills.
• Demonstrated leadership and team management abilities.
• Proficiency in Microsoft Office applications and CRM systems.
• Strong analytical, strategic thinking, and problem-solving skills.

Key Competencies

• Strategic Sales Planning
• Business Development
• Customer Relationship Management
• Freight Forwarding & Logistics Knowledge
• Customs & International Trade
• Contract Negotiation
• Leadership & Team Management
• Commercial Awareness
• Financial Acumen
• Market Analysis
• Results Orientation

Key Performance Indicators (KPIs)

• Achievement of annual sales targets
• Revenue growth
• Gross profit margin
• Number of new clients acquired
• Customer retention rate
• Sales pipeline growth
• Tender win rate
• Customer satisfaction
• Team performance against targets

Why Join Pro Freight Forwarders Ltd.?

At Pro Freight Forwarders Ltd., we are committed to delivering world-class logistics solutions while investing in our people. We offer:

• Competitive salary and performance-based incentives.
• Career growth and leadership opportunities.
• Continuous professional development.
• A dynamic and collaborative work environment.
• The opportunity to work with leading local and international clients.

Interested and qualified candidates should submit their CV, cover letter, and copies of academic and professional certificates

Only shortlisted candidates will be contacted.