JOB DETAILS:

We are seeking an experienced and strategic Head of Global Office Services & Support to design and optimization of our global remote office infrastructure. This role will be pivotal in developing the systems, processes and models that support a globally distributed workforce to operate effectively and sustainably at scale. You will lead the Global Office Services & Support (GLOSS) cross-functional team focused on global gatherings, IT systems, services and process design. You’ll be both a strategist and a builder - developing the foundational systems that connect people, processes and platforms across regions, and ensuring they remain fit-for-purpose as we grow. This role will be located within the Operations division and will collaborate closely with our other Operations teams (Human Resources, Governance, Risk & Compliance, and Finance).

Peek’s culture promotes individual ownership, accountability and collaboration across and within teams, with team leads playing a supportive role in wellbeing, development and prioritisation. Peek’s staff are distributed internationally around the globe and our customers and software users operate and deliver programmes in multiple countries. Travel to programmes using Peek in different countries will be part of the role (in line with Peek’s Travel Safety Policy).

Responsibilities and Attributes

The key responsibilities of the role are:

• • Design and embed a scalable global office framework that supports distributed collaboration, productivity and compliance, ensuring our operating principles work for staff regardless of global location.
  • Oversee and optimise core operational systems (including IT platforms, knowledge management, project management tools) so they are fit-for-purpose for a globally distributed team, while managing vendor and service provider relationships as needed.
  • Create and uphold standards for remote collaboration, enabling teams to connect more easily, build strong working relationships, and experience a sense of shared purpose. This includes leveraging modern technologies and designing thoughtful systems that strengthen both our effectiveness and our mission.
  • Ensure timely and effective staff support across IT, processes, and engagement support, partnering closely with HR, Finance, and Governance, Risk & Compliance teams to continuously improve staff experience and cross-functional ways of working.
  • Continuously improve our remote operating environment, business processes and workflows by using data, feedback and research to guide scalable improvements, automations and innovations, such as AI.
  • Manage the design and delivery of global in-person gatherings, defining requirements, and managing budget implications to ensure impact and value for the whole organisation.
  • Manage, mentor and grow the Global Office Services & Support (GLOSS) team, fostering a culture of collaboration, accountability and innovation and supporting engagement systems and content governance for GLOSS that underpins our collective success.

The key attributes we have identified for the role are:

• Demonstrated experience in business operations, process design or remote workplace infrastructure, ideally within a global or remote-first context.
• Strong skills in modeling, analysis and data-informed decision making to support strategic and operational planning.
• A deep understanding of SaaS platforms, remote end-user IT services, digital collaboration platforms  and business systems integration.
• Proven ability to balance immediate staff needs with longer-term improvements, keeping both people and systems in mind.
• Experience designing and implementing scalable systems and workflows that adapt as organisations significantly grow.
• Exceptional communication, interpersonal, and cross-cultural skills, with the ability to work inclusively across diverse teams and contexts.
• Comfort working in a high-autonomy, remote-first environment, bringing initiative and ownership to shared goals.