JOB DETAILS:

Job Purpose

To oversee the daily operations of the guest house, ensuring excellent customer service, efficient management, guest satisfaction, and proper maintenance of facilities.

Key Duties and Responsibilities

• Manage daily guest house operations.
• Welcome guests and ensure a comfortable stay experience.
• Supervise housekeeping and support staff.
• Manage bookings, reservations, and guest records.
• Monitor cleanliness, maintenance, and service standards.
• Handle guest inquiries, feedback, and complaints professionally.
• Manage supplies, inventory, and operational expenses.
• Prepare operational reports.
• Ensure compliance with health, safety, and hospitality standards.
• Promote positive guest relations and customer satisfaction.

Qualifications and Experience

• Certificate or Diploma in Hospitality Management, Tourism, Business Administration, or a related field.
• Previous experience in hotel, guest house, or hospitality management.
• Experience supervising staff is an added advantage.

Skills and Competencies

• Excellent customer service skills.
• Leadership and management abilities.
• Good communication skills.
• Organization and problem-solving skills.
• Financial and administrative management skills.

Interested and qualified candidates should submit:

• Application letter.
• Updated CV with two referees and reliable telephone contacts.
• Copies of academic documents.
• Baptism and confirmation certificates.
• Recommendation letter from church leader.
• Marriage certificate (where applicable).

Address applications to:
The Human Resource Manager
KARUDEC
Private Bag, Kasese, Uganda

Telephone: +256620091569