Job Description: DC Facilities Support Officer

Reports to: Manager, IT Operations & Data Centre.

Department: Managed Services and Infrastructure.

1. Purpose of the Job.

The role is responsible for on site management of physical infrastructure stability and ensuring the physical security and environmental control necessary for continuous, high-availability operation of the physical data center facility. The focus is on the physical, non-IT systems that support the technology within the data center, ensuring the building and its critical systems never fail.

2. Key Results Areas / Accountabilities.

·        Power Management and Resilience

·        Continuously monitoring the status, performance, and fuel levels of the Uninterruptible Power Supplies (UPS) and backup generators to guarantee immediate failover capability during utility outages.

·        Performing routine inspections of electrical switchgear, distribution panels, and power circuits.

·        Conducting regular tests and inspections of battery strings within the UPS systems to ensure optimal charge and reliability.

·        Cooling and Environmental Control

·        Monitoring and adjusting the data hall environment to ensure temperature and humidity levels remain within strict, manufacturer-specified tolerances to prevent equipment damage

·        Monitoring proper airflow and containment strategies (like hot/cold aisle separation) are maintained to maximize cooling efficiency.

·        Physical Security and Safety

·        Managing and monitoring the physical access control systems, issuing and revoking access credentials, and ensuring only authorized personnel are in the facility.

·        Monitoring closed-circuit television (CCTV) systems for any unauthorized activity or security breaches.

·        Inspecting and participating in scheduled tests on fire detection and suppression systems

·        Conducting regular facility walk-throughs to identify and report any physical risks, leaks, or maintenance issues.

·        Remote Hands and Basic Physical Support

·        Performing simple physical operations like power cycling (rebooting) servers or network gear upon request from remote IT operations teams.

·        Checking the status of indicator lights on hardware and reporting findings (e.g., checking for solid vs. flashing lights to report device status).

·        Supervising and escorting external maintenance vendors who are servicing critical infrastructure (e.g., generator refueling, UPS maintenance)..

3. Qualifications.

·        Diploma in IT, Electrical engineering, Computer Science or related area.

4. Skills / Competencies.

A.   Technical Skills.

·        Strong knowledge of facilities management, especially with power, generators and electric distribution in IT or similar environments

·        Expertise in physical security systems and fire detection/ suppression protocols

·        Understanding of safety compliance and standards related to electrical work

B.   Behavioral Competencies.

·        Strong analytical and problem-solving skills.

·        Ability to work in a fast-paced, hybrid environment.

·        Excellent communication and teamwork.

·        High level of integrity, with strong attention to detail.

·        Proactive, innovative mindset with willingness to learn new technologies.

5. Experience.

·        At least two years’ hands-on experience in a related area.