The Customer Accountant manages customer invoices, credit notes, and receivables. The role ensures compliance with EFRIS and URA and maintains accurate customer balances.

A. Customer Invoicing

• Issue all customer invoices in EFRIS, including VAT and non-VAT invoices.
• Manually invoice VIPAK invoices in EFRIS (system not integrated).
• Process ANT invoices received from the Kenya team.
• Validate key invoice details before issuance: Invoice number, Customer TIN, Currency
• Ensure all invoices are issued within the current month.

B. Credit notes processing

• Manage the end-to-end credit note process impacting customer accounts.
• Coordinate credit notes' approvals with relevant stakeholders (Operations and Finance), in line with the approval matrix.
• Review credit notes, justifications and supporting documents.
• Ensure cancellation and replacement invoices are properly attached.
• Raise credit notes in EFRIS and submit supporting documents to URA.
• Follow up with URA until approval and manage rejected credit notes.

C. Customer reconciliation and payment

• Perform weekly and monthly of ERP Sales journal and EFRIS Sales Journal.
• Allocate customer payments, including partial and advance payments, and record related foreign exchange gains and losses.

D. Monitoring and Reporting

• Monitor SPOT invoices not integrated into EFRIS.
• Prepare and share:
  • A. Weekly report of rejected credit notes with the Tax Manager.
  • B. Monthly credit note report with the Head of Credit Control

E. Document and compliance

• Maintain complete and accurate customer files.
• Ensure all credit notes are approved internally and validated in EFRIS and URA.
• Prepare documentation for audit and tax reviews.
• Ensure compliance with internal control frameworks, including Sapin II anti-corruption requirements:
  • A. Proper documentation and approval trails
  • B. Segregation of duties
  • C. Traceability of customer transactions and credit notes

Profile

• Bachelor's degree in accounting, Finance, or a related field.
• Professional accounting qualifications are an added advantage (CPA, ACCA or equivalent)
• Minimum 3 years' experience in customer accounting, receivables, or general accounting.
• Hands-on experience with customer invoicing and credit note processing.
• Exposure to tax and regulatory requirements, including EFRIS and URA.
• Experience with an ERP or accounting system.
• Experience with SAP is an added advantage.
• Strong analytical and problem-solving skills.
• High level of attention to detail.
• Proactive and solution-oriented mindset.
• Clear and professional communication skills.
• Ability to follow up with multiple stakeholders.
• Good negotiation and follow-up skills for customers and internal queries.
• Strong computer literacy (Excel and accounting systems).
• Ability to manage priorities and meet deadlines.
• Well-organized and results-driven.
• High level of integrity and confidentiality.
• Meticulous and accurate in execution.
• Reliable and accountable.
• Able to work under pressure and meet tight deadlines.