JOB DETAILS:

Description

SimplePay Capital is hiring Credit Officer (100) to work as a loans officer or collections officer. In these roles, you will play an integral part in managing and expanding the loan portfolio, providing excellent customer service, and ensuring customer retention in line with company standards.

Key Duties and Responsibilities:

• Loan Repayment Monitoring: Track loan repayment schedules to ensure payments are made on time and in full.
• Repayment Follow-Up: Proactively contact clients regarding upcoming or missed payments and negotiate repayment plans to avoid defaults.
• Customer Relations: Maintain positive relationships with clients during the collections process, ensuring resolutions are amicable and non-intrusive.
• Debt Recovery: Manage the recovery of overdue loans, identify accounts at risk of default, and take appropriate actions to mitigate financial loss.
• Collection Reporting: Maintain accurate records of collection efforts, including calls made, payment plans, and successful recoveries, and provide regular progress reports to management.
• Fraud Detection & Prevention: Identify potential fraud risks or suspicious loan applications that may affect repayment of loan management.
• Additional Duties: Assist with other tasks related to loan collections, risk management, and customer service as required by management.
• Customer Acquisition & Retention: Attract new customers and cultivate strong relationships with existing clients to meet acquisition and retention targets.
• Loan Application & Processing: Review, assess, and process loan applications to ensure all documentation is provided and meets company standards.
• Loan Management: Disburse loans and monitor their progress, ensuring compliance with company policies. Maintain accurate records of all loan transactions.
• Customer Support & Education: Provide clear, thorough information about loan options, repayment schedules, and terms to ensure customers fully understand their obligations.
• KYC & Due Diligence: Conduct comprehensive Know-Your-Customer (KYC) checks to verify loan eligibility and ensure compliance with company guidelines and regulatory requirements and ensure clients undergoing collections are thoroughly vetted and their information is up-to-date.
• Customer Relationship Management: Develop and maintain strong client relationships, ensuring a high level of satisfaction throughout the loan process.
• Reporting & Record Keeping: Accurately document customer interactions, loan applications, and approvals, and generate regular operational reports.
• Loan Disbursements: Ensure timely and accurate disbursement of loans, keeping clients informed about the status of their applications and loan accounts.
• Additional Responsibilities: Perform other tasks as assigned by management related to loan issuance, monitoring, and customer care.