JOB DETAILS:

The Collections Manager is charged with proactively managing collections on the
Pre-NPL and NPL exposures of Equity Bank Uganda Limited in order to maximize
collections, PAR and provisions within set parameters, and ensure full compliance
with statutory regulations and guidelines as well as internal policies and
procedures.

MAIN DUTIES & RESPONSIBILITIES

Achieve budget for collection from the defaulting customers and Portfolio at
Risk (PAR rate) for the respective arrears stages and products within the set
targets.

Ensure full compliance with the Bank’s internal credit policy and procedures
on recoveries.

Supervise the team under them to ensure adherence and execution of
personal activity work plans to achieve set targets.

Manage the team performance including the regular engagements and
reviews and submission of such reviews to line manager and HR.

Manage and monitor external debt collection agencies’ performance to
ensure adherence to guidelines, SLAs to maximize their productivity.

Negotiations with Customers regarding settlement agreements and ensuring
that all proposed settlements are approved by Management of the Bank
before being concluded.

Participate in regional and branch meeting and other departments’ meetings
and represent the the status of the portfolio under their supervision.

Ensure that portfolio reports are prepared and shred with relevant units and
Bank officials as required or requested.

Establish & maintain liaison with other departments of the Bank, other banks
and other stakeholders.

Ensure that all sales of defaulting Customers’ property are done within the
laws and ensuring that the buyer has full possession of the property as per
agreements to avoid legal battles with buyers.

Ensure that losses associated collection process are avoided or minimized
as per set limits.

Manage collection and recoveries associated expenses to ensure value to
the Bank.

Manage and respond to customer queries and inquiries and ensure timely and conclusive response in line with Customer experience SLAs.

Ensure timely referral of cases to Legal when turnaround of written off account is not possible and ensure foreclosure and/or recovery actions are done in the most cost-effective manner and within set procedures to minimize losses & negative publicity (reputational risk).

Provide timely, relevant & accurate assessment of Collection results against projected goals and any other reports that may be needed to the Head of Debt Collections and Recoveries and Bank management as may be applicable.

Support the line manager and Head of credit or their designated officers with other responsibilities in line with effective management of debt collections and minimizing Bank losses that may be accessioned by loan collections and recoveries.

Risk Management

Adherence to internal credit policies and procedures.

Compliance with statutory regulations and guidelines on disposing off securities for loans i.e. Mortgage Act & guidelines on disposing off Chattels.

Effective credit Collections control system.

Implementation of audit recommendations

Compliance with Consumer Protection guidelines and other regulatory requirements.

Departmental risk control self-assessments

QUALIFICATIONS, SKILLS AND EXPERIENCE

QUALIFICATIONS

Bachelor’s degree in economics, Statistics, Commerce, Business Administration or equivalent

SKILLS

Leadership skills and proven experience in people management

Financial analysis skills

Awareness of current economic events and commercial banking best practices.

Thorough understanding of internal Credit policies.

Thorough knowledge of FIA/IFRS guidelines & regulations on asset quality.

Good knowledge of the national legal system/framework with emphasis on the Mortgage Act.

Awareness of the Consumer Protection guidelines.

High degree of attention to details.

Self-driven, results oriented and ability to work under minimum supervision.

Possess very good interpersonal, written and oral communication skills - good customer service but firm.

Possess very good negotiation skills with a commercial focus.

Decision making skills.

High proficiency in the use of Microsoft Office applications e.g. Word, Excel, PowerPoint

Ability to exercise the highest level of responsibility and confidentiality.

Willingness to travel extensively and to work long hours where required to achieve the Bank’s objectives.

Demonstrated knowledge of banking regulations, policies and procedures relating to Loan Workout processes.

Knowledge and understanding of the laws, processes, and documentation about foreclosures, legal action, and solvency/bankruptcies, and recovery of delinquent commercial loans.

Good knowledge of banking products and evolving credit risk management systems; and ability to identify and take corrective steps.

EXPERIENCE

5 years’ experience in a Financial Institution with at least 1 - 2 years’ experience in credit approval & structuring, credit administration and debt recovery.