Job Title:        Branch Manager      (Koboko, Lira and Gulu)

Department:    Operations

Reports To:     Regional Manager

Summary

Our Client in banking sector is looking to recruit for the position of a Branch Manager is directly responsible for ensuring efficient and effective delivery of all services in his/her branch.

Essential Duties and responsibilities

I.    Manage the branch staff.

• To Monitor and evaluate the work of the branch Accountant and Credit Supervisors / Assistant Credit Manager.
• Review staff performance and recommend to the Regional Manager on measures to improve performance.
• Review and approve all Branch Human Resources evaluations to ensure compliance with Head of Human Resources.
• Plan and ensure that the branch office has a sufficient number of staff and to plan the staff leave to meet branch operations and efficiency.
• Boost branch staff morale through counselling and creating a good work environment as well as monitoring staff discipline.
• Coach and mentor staff to achieve required performance levels.
• Hold regular  branch management and general staff meeting

II. Customer Service

As the business unit leader, the Branch Manager is responsible for delivering a superior customer experience across all Bank service delivery channels. He / She ensures that the process of customer acquisition and service delivery across all branches and other service points is anchored on delivering a consistently superior customer experience. The Branch Manager will for that matter strategize and plan to deliver operational service excellence and ensure that the operational workforce is capable, enabled and inspired to deliver on Bank's brand promise, for  improved customer acquisition, retention and loyalty.

  Develop and supervise implementation of strategies to grow savings products and quality loan portfolios for the branch.

• Plan and monitor loan portfolio growth and outreach.
• Develop and monitor growth of the savings portfolio.
• Review performance of all products and formulate improvement strategies
• Solicit business and attend to key company customers in order to grow the business.

   Ensure good customer service.

• To Identify, assess, monitor and respond to customer concerns through use of the Standard customer care survey tools.
• To plan, monitor and implement the disbursement processes as per set disbursement standards mainly focusing on quick service delivery and efficiency.

  Branch administration.

• Ensure the security of the Branch premises and equipment.
• Keep branch premises and assets by carrying out timely repairs maintenance of equipment and buildings.
• Maintain an Asset register.
• Identify fixed asset needs and make requisition to the Senior Administrative Officer.

  Budgeting and control of branch budget.

• Prepare branch budget.
• Approve branch expenses within limits and review branch expense reports to control operating and non-operating expenses.
• Monitor budget performance and explain variances to the Finance and Administrative Manager.
• Prepare annual work plans, reviewed semi-annually, with the regional Manager.

 Liquidity Management.

• Plan and monitor daily cash requirements of the branch.
• To maintain branch cash insurance limits.

Branch compliance of all policies and procedures.

• Review the branch transactions on a daily basis to validate them and ensure compliance with operating guidelines.
• Train staff in policies and procedures.
•  Monitor staff adherence to all Bank policies and procedures.
• Review the company policies and procedures and advise management on the need to amend the policies and procedures for the efficient performance.
• Liaise with the internal audit department to facilitate regular audits of the branch office, respond to audit reports, and implement audit recommendations.

  Branch relationships.

• Represent the company in key public events to raise the profile within the community.
• Maintain relations with other Financial Institutions.

   Branch reporting.

• Review and submission of Daily, weekly and monthly reports

Supervisory Responsibility

All Branch staff

Competencies

Leading With Integrity

• Reinforces our values through daily behaviour
• Holds others accountable to ethical behaviour
• Encourages full disclosure of mistakes
• Confronts unethical behaviour quickly

Employee Engagement

• Maintains a fulfilling work environment
• Engages people based on their strengths
• Mentors others to develop their skills
• Sets clear and measurable goals
• Provides feedback on performance regularly

Achievement Focus

• Overcomes obstacles creatively
• Consistently achieves business objectives
• Recognizes and pursues opportunities
• Takes calculated risks to achieve goals

Collaboration

• Convinces others to collaborate for a win-win result
• Holds people accountable to work together
• Fosters mutual accountability to achieve results
• Develops rapport throughout the Company

Responsible for Results

• Takes responsibility for own actions
• Manages others to focus on key priorities
• Helps others overcome challenges
• Balances urgency with attention to detail

Recruitment & Staffing

• Makes quality hiring decisions
• Forecasts staffing needs accurately
• Follows Company hiring process
• Demonstrates effective interviewing process

Financial Responsibility

• Conserves organizational resources
• Works within budget guidelines
• Conduct a cost benefit analysis for all expenditures.
• Adjusts allocations to take advantage of unplanned opportunities

Qualification

Education & Experience:

Minimum of a University Degree preferably in commerce and accounting (B.Com), Business Administration (B.BA/ Banking) or related discipline

A sound knowledge of micro finance principles, and practices of banking

• Experience in developing and implementing strategic/operational plans for financial institutions,
• Excellent organizational, planning, analytical and problem-solving skills,
• High level of customer service and strong willingness to work in the field,
• Strong business management and negotiation skills,
• Experience managing and motivating a large staff,
• Excellent interpersonal, communication and training skills,
• Excellent technical report writing skills and computer literacy,

Exposure:

• At least 4 years work experience in a recognized micro finance institution or commercial bank.
• At least one year’s experience at the manager level, or other acceptable supervisory capacity (such as Credit Supervisor, or Accountant).
• Branch management  in a significant  institution, previous extensive experience of the management of a microfinance portfolio an asset,

Language Skills

• Fluency in English,
•  Knowledge of a local language

KEY DELIVERABLES

1. Volume of the Savings Portfolio (where applicable)
2. Number of Borrowers and Loan Portfolio volume
3. Quality of the Loan Portfolio
4. Branch profitability
5. Quality of the Customer Service
6. People Management