Job Description

Key Responsibilities:

• Contact clients through phone calls, SMS, and WhatsApp to remind them of due or overdue payments.
• Negotiate repayment arrangements and offer tailored solutions (e.g., refinancing, date changes)
• Record all interactions and outcomes accurately in the system
• Escalate unresolved cases to the field or legal team as needed
• Meet individual monthly recovery targets and support team objectives

Collections Operations:

• Monitor the assigned portfolio and prioritize accounts based on delinquency stage.
• Work closely with field agents, soft/hard collection teams, and supervisors.
• Assist in identifying high-risk accounts for early intervention
• Maintain clear documentation for audit and compliance purposes

Customer Relations & Communication:

• Engage with clients respectfully and professionally at all times
• Understand client challenges and suggest realistic payment options
• Educate clients on the importance of timely payments and the consequences of default
• Build a positive rapport to encourage long-term financial discipline

Requirements:

Experience in debt recovery, customer service, or telesales is an advantage.

Strong interpersonal and negotiation skills

Fluent in English (Luganda or other local languages are a plus)

Tech-savvy and familiar with CRM or collection software is a plus

Highly organized, self-motivated, and target-oriented

Salary & Benefits:

• Gross monthly salary: UGX 618,000 – 2,000,000 (based on experience)
• Excellent performance-based bonus system
• Covered communication & transport allowances
• Opportunities for professional growth

Join a dynamic fintech company that’s transforming how people access and manage credit in Uganda!

Apply now and become part of our results-driven team!