Job Title: SAP Manager-1
Department: Information & Communication Technology
Reports To: Head of Applications and Technology
Direct Reports: SAP Analysts, SAP Basis, SAP Support Teams
Job Grade: [Manager]
Location: [ Kampala]
Job Purpose
To provide strategic leadership and governance of the enterprise SAP ecosystem, ensuring alignment with business objectives, operational efficiency, and digital transformation priorities.
Key Responsibilities
•
Define and execute SAP strategy and roadmap
•
Lead SAP implementations, upgrades, and integrations
•
Manage SAP teams, vendors, and partners
•
Ensure system performance, availability, and scalability
•
Govern change management and transport processes
•
Ensure compliance, audit readiness, and security standard
Qualifications & Experience
•
Bachelor’s degree in Computer Science, Information Technology, Information Systems, Business Information Systems, Accounting/Finance with strong ERP specialization, or a related field.
•
A master’s degree in Business Administration, Information Systems, Project Management, or a related field is an added advantage.
•
Professional certification in SAP or related enterprise platforms, such as SAP S/4HANA, SAP Project Management, SAP Activate, or relevant module certifications, is an added advantage.
•
Minimum of 7–10 years’ relevant work experience in SAP/ERP environments, with at least 3–5 years in a leadership or management role overseeing enterprise applications, ERP support, or digital transformation programmes.
•
Proven hands-on and supervisory experience in managing SAP landscapes, post-go-live stabilization, support operations, business process integration, change control, vendor coordination, and user adoption.
•
Strong understanding of SAP S/4HANA environments, preferably across key functional areas such as Finance (FICO), Materials Management (MM), Project Systems (PS), Plant Maintenance (PM), HCM/HR, and related interfaces.
•
Demonstrated experience in leading ERP implementation, hypercare, transition to steady-state support, release planning, upgrades, and business process optimization.
•
Strong experience in stakeholder management, including coordination with business owners, ICT teams, implementation partners, auditors, and senior management.
•
Ability to manage SAP support contracts, vendor performance, service levels, issue escalation, and knowledge transfer arrangements.
•
Proven capability to drive user training, adoption, process discipline, and organizational change management across multiple departments.
•
Good understanding of SAP governance, controls, audit readiness, security, backup/restore requirements, and business continuity for mission-critical enterprise systems.
•
Experience in managing cross-functional dependencies such as infrastructure readiness, remote support tools, bandwidth constraints, end-user devices, and service-management processes.
•
Strong analytical, leadership, planning, and decision-making skills, with the ability to prioritize between project delivery, operational support, and business continuity needs.
•
Excellent communication, reporting, and presentation skills, including the ability to prepare management updates, steering committee papers, and executive recommendations.
•
High level of integrity, accountability, and ability to work under pressure in a high-transaction, highly governed environment.
Added Advantage
•
Experience managing post-go-live SAP stabilization in a live operational environment.
•
Experience in a utility, telecom, banking, or other large transaction-intensive organization where ERP is central to operational and financial control.
•
Exposure to SAP rollouts, additional modules such as SuccessFactors and Ariba, and broader ERP roadmap planning.
•
Experience leading teams through skills-retention planning, cross-training, and controlled external augmentation.
Competencies
•
Strategic leadership
•
SAP architecture expertise
•
Stakeholder management