JOB DETAILS:

Job Purpose/Summary:

The 4G NOC Engineer Level 1 is responsible for the first level monitoring, timely escalation of all faults as well supporting the overall health and performance of the 4G network: core, RAN and transmission. The role involves diagnosing and following up with escalations to the relevant teams to resolve network related issues, coordinating with internal and external teams, and ensuring 99.9% availability and performance of the network. This position works in a 24/7 operational environment to provide support, incident management, and network optimization.

Key Responsibilities:

CORE Network Monitoring: Monitoring all servers uptime, performance KPIs and escalating to the relevant teams to resolve

Transmission: Monitor all transmission links and rings on the network to ensure uptime on both the main and the redundancy links.

RAN: Monitor all sites for the different vendors – power status, battery status, uptime on both site and sector levels.

RAN: Review and confirm that all sites that are up are carrying optimal traffic and first level key KPI checks such as call drop rate, handover rate are within accepted thresholds

Create tickets for all incidences proactive and reactive and track incidents and follow up with teams to ensure that incidents are resolved within SLA

Resolve Issues that can be resolved logically being cognizant of the SLAs.

Escalate and track till resolution to all the relevant teams (infrastructure, core, vendor and partners. The team will ensure that the proper escalation matrices are used.

Report daily, weekly and monthly on network performance of the core, transmission and RAN network

Working with field teams to ensure fast resolution of incidences

Manage all changes within the network temporary/permanent, planned and unplanned and ensure for all planned maintenance activities have been approved.

Monitoring network statistics after planned changes to confirm improvements are as expected and no monitored issues as a result of the changes.

Support field teams in managing access and communication to the tower companies

Monitoring:

Uptime using the vendor NMS tools

Monitor power/power status for all sites, core network and hub transmission sites – escalate accordingly

Radio performance KPIs and KIP trends on the network to confirm optimal customer service

Upstream Links Status and Traffic Status

Environmental conditions for all sites on the network

Reports

Daily and Weekly Network Availability and Performance: Core, Transmission Links, RAN as guided by the Team Lead

Reported Fiber Cuts: Faults, RFO, Resolution and Location

Key Competences:

Customer centric

Excellent work ethic, positive minded and aims to achieve results

Professional and technical excellence in at least one network certification

Willing to Work in a rota, working late or weekends depending on schedule

Key skills Required

Communication skills:

Excellent verbal and written communication to effectively report incidents and resolutions.

Ability to work with cross functional teams and external vendors.

Time Management:

Ability to prioritize tasks in a fast-paced environment with multiple ongoing issues.

Strong attention to detail and ability to follow procedures precisely.

Working Conditions:

24/7 operations, including shift work (day/night shifts).

Ability to work in a fast paced, high-pressure environment.

Availability for on call support during off-hours and weekends as needed.

Education Qualifications

Bachelor’s degree in Telecommunications, Information Technology, Computer Science, or related field.

Industry certifications such as Cisco CCNA, CompTIA Network+, or Juniper JNCIA are a plus.

Experience:

Previous experience in a NOC environment is a plus.