JOB DETAILS:

General information

Join our CFAO MOBILITY Division!

CFAO-MOBILITY

CFAO-AFRICA-FOR-AFRICA

MEETING THE MOBILITY NEEDS OF BUSINESS & INDIVIDUALS

• Mobility is one of the keys to development on the Continent.
• We must constantly find the most efficient mobility solutions for the greatest number of people.
• Wherever we operate, we need to move from selling vehicles to providing mobility solutions for everyone.
• Our Offer includes the complete automotive offering, including, two-wheelers, marine engines, coaches, lorries, handling equipment, tires and spare parts.
• Our production and assembly sites in Africa are a shining example of our commitment to actively support industrialization in the region and creating an affordable offer.
• We are looking for a Sales Consultant- B2C M/F based: Uganda

Job description:

The Sales Consultant – B2C is responsible for driving retail vehicle sales by engaging individual customers, understanding their mobility needs, and delivering an exceptional showroom and purchase experience. The role focuses on lead generation, customer relationship management, and seamless coordination across dealership functions to ensure a high-quality end‑to‑end buying journey that strengthens Toyota's market presence in the consumer segment.

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Key Accountabilities

1. Retail Sales & Lead Conversion

Identify, engage, and convert B2C prospects into successful vehicle purchases through structured sales processes, effective product presentation, and consistent follow-up.

2. Customer Relationship Management

Build and maintain strong, trust‑based relationships with individual clients, ensuring high levels of satisfaction, referrals, and long‑term loyalty.

3. Showroom Engagement & Customer Experience

Deliver a premium showroom experience by proactively supporting walk‑in clients, conducting needs assessments, and providing accurate, compelling demonstrations of Toyota vehicles and solutions.

4. Financing & Ownership Solutions

Advise customers on available financing, insurance, and leasing options—working closely with the Finance & Insurance Sales Consultant to support informed and seamless purchase decisions.

5. Vehicle Delivery Excellence.

Coordinate and execute a professional and memorable vehicle handover process that reflects Toyota standards and enhances customer confidence and delight.

6. Market & Competitor Awareness

Monitor consumer trends, competitor activities, and customer preferences to inform sales approaches, refine offerings, and support continuous improvement of B2C sales strategies.

7. Cross-Functional Collaboration

Work effectively with finance, aftersales, logistics, and marketing teams to ensure timely vehicle delivery, smooth internal processes, and consistent execution of campaigns targeting B2C customers.

Job Knowledge, Skills & Experiences:

• Bachelor's degree in Business, Sales, Marketing, or a related field
• Minimum 5 years' sales experience, including at least 3 years engaging B2C clients
• Proven achievement of sales targets in a consultative, high‑value sales environment
• Strong customer-service orientation, negotiation, and presentation skills
• Valid driving licence

Key personal attributes:

• Strong commercial acumen and ability to align customer needs with business priorities
• Excellent relationship‑building skills and emotional intelligence
• Customer‑centric mindset with a focus on delivering value and memorable experiences
• Clear, persuasive communicator with strong negotiation capability
• High integrity, accountability, and commitment to ethical conduct