Job Description

Key Responsibilities

• Reception and customer care: Welcome clients warmly, answer and direct calls and emails, keep the reception area tidy and presentable, and provide accurate information about bakery products and classes.
• Sales generation: Actively seek new orders for cakes and pastries and identify potential students for the baking academy through walk‑in customers, referrals and outreach. Meet or exceed sales targets and promote services professionally.
• Order processing and follow‑up: Process customer orders and payments, track each order through production, remind the baking team of pending orders and follow up with customers to ensure satisfaction and encourage repeat business.
• Documentation and reporting: Maintain accurate records of sales and customer interactions, report weekly revenue and feedback to management and help maintain office security and standard procedures.
• Opening and closing duties: Open the bakery in the morning, ensure everything is ready for business, and secure the premises at closing time.

Soft Skills

• Communication
• Leadership
• Problem solving

Education & Requirements

Education: Diploma or Degree in Marketing, Business, or a related field is an advantage.

Company Culture

• Proactive
•  Integrity

Submit your CV to careers@donswift.co.ug