JOB DETAILS:

Overall command and control of a business sub-unit (zone of operation), ensuring that all assignments are manned to the correct levels and standards.

Key responsibilities

Operations

• • To oversee the day-to-day security operations, including deployment, supervision, and allocation of duties at client sites.
  • To coordinate and supervise the daily efforts of supervisors, field officers, and other assigned personnel to ensure quality and cost-effective service delivery within the assigned zone.
  • Ensure proper channels of communication exist and are enforced between the employees and the headquarters.
  • To perform spot checks on field officers and other operatives within their respective areas.
  • Oversee guards’ compliance with established company policies and standards, including health and safety, security protocols and training requirements.
  • Responsible for ensuring all employees portray a corporate brand image through inspections of guarding uniforms, company vehicles, motor bikes and equipment.
  • Ensure all assignment instructions and incident reports are attached into the company systems.
  • To oversee (if necessary, participate in) the investigation of incidents and prepare incident reports within 24 hours.
  • Ensure client’s requirements, requests, complaints and suggestions are updated on the Evolution system.
  • Ensure all issues and complaints brought in are addressed within 24 hours and recorded in the Supervisory Occurrence Book and updated them on Evolution along with corrective actions implemented.
  • Ensure the zone’s manning schedules and plans cover all operational commitments, including leave and the reliever line.
  • Receive and review taskings given by the Manned Guarding Manager. Once reviewed a scheme of work needs to be produced, giving timelines and budgetary constraints as a minimum.
  • Is to oversee that the correct level and standard of equipment, uniform and PPE is issued and used by Securex Operational personnel.
  • Oversee the handover of recruits from Compliance Officer to his or her respective zone.
  • Proofread all operational documentation prior to it being passed up the chain (e.g., Incident Reports, SVAs, etc.)
  • Guide and advice employees directly below his/her command.
  • In an emergency (i.e. the Manager Manned Guarding is taken ill etc.) the Zone Manager should be capable of temporarily stepping into the role until a long-term solution is implemented.
  • Ensure implementation of monthly zonal spot check schedules and Timam parade schedules.
  • Conduct and attend monthly Timam parades for every area as per the documented agenda.
  • Work with assigned personnel to ensure that all contractually scheduled hours are met, with minimal use of unbilled overtime.
  • Prepare all required reports as per the documented processes, recommendations and develop strategies to improve quantity and quality of service delivered.
  • Ensure strict adherence to Securex’ systems, processes and policies.
  • Perform random spot checks of company databases and analysis systems to ensure productivity is on the rise and minimize wastage, such as the number of claims.

Key competencies/skills

• A security professional with a proven track record in security management, planning and coordinating.
• An ability to carry out scope of work and produce the relevant level of paperwork to support such schemes.
• Enthusiastic and committed approach, with a track record of building strong, trusted relationships with colleagues and stakeholders at all levels.

Required qualifications/experience

• A bachelor’s degree in a relevant field with a willingness to undergo a Master’s.
• A professional management qualification and membership in a recognized professional management body.
• At least eight years of experience in high-level security, including a minimum of three years in a security managerial role, supported by relevant security qualifications.
• Working knowledge of multiple security functions and security driven technology solutions.