Job Title:    Zonal Collections Officer – Northern Zone (OPC)

Organisation: Bayport Financial Services Uganda Limited

Duty Station:   Uganda

About Organisation:

Bayport Financial Services Uganda Limited is part of the Bayport Group (BML) headquartered in Mauritius and working out of Johannesburg, South Africa with Financial Services Operations in over 9 Countries in Africa and South America.

Job Summary:  To ensure that the outstanding loan balances are recovered from the OPC clients in the area assigned.

Key Duties and Responsibilities:

• • Recruit and train in the Collection Champions.
  • Create leads with the clients.
  • Provide effective first-line support to all IT requests logged by staff through the BFSU IT support channels.
  • Provides the champions with details like client name, client previous workstation, contacts, loan amount given, pending balance, pending installments, loan period, and next of kin details.
  • Provides the champions with the working equipment, which is a new repayment contract and a letter of reminder when the client has agreed to pay up his/her loan.
  • Track progression of Collection Champions recruited target and collections target.
  • Collect Collections Champions Daily Reports.
  • Keep track of status for paid clients and Promised to Pay (P.T.P.) clients.
  • Compare monthly progression to previous months.
  • Assist Collection Champions on improving performance.
  • Evaluate the performance of Collection Champions
  • Provides all the relevant payroll support details to the Arrears Coordinator for the commission payments of champions.

• A bachelor’s degree from a recognized institution of learning.
• At least six months’ experience in credit or sales and marketing.
• Computer skills (Excel & Word)
• Good communication skills.
• Ability to identify and recruit talent.
• Ability to train the Collections Champions to understand the OPC Collection Manual.
• Ability to analyze the reports and make sound judgements and decisions.
• Ability to be creative and present new ways or ideas of collection to get better results.
• Ability to work under pressure, short time and with minimum supervision.
• Ability to manage workload effectively, request or give support as and when required.
• Ability to present ideas and solutions in user friendly language.
• Strong customer service orientation.
• Proactive and responsible individual looking ahead to possible events that might impair service quality and availability.
• Experience working in team oriented, collaborative environment

All suitably qualified and interested candidates should send their applications to: ugcareers@bayport.co.ug

The Human Resource Manager, Bayport Financial Services (Uganda) Limited,

Plot 4, Trust Towers, Kyadondo Road, Kampala

P.O. Box 1171, Kampala, Uganda

NB: Only shortlisted applicants will be contacted, and any form of Canvassing will lead to disqualification.