Role: Workshop Manager

Department: Projects

Work Station. Goma – DRC

Client brief:

Our client is a leading multinational facilities management and maintenance company. They help clients achieve their goals by diligently delivering quality, affordable and tailor-made solutions to their projects irrespective of their size and complexity. They understand that delivering a successful project requires highly trained and qualified experts and based on that we made recruiting talented professionals and associating with renowned international experts a corporate priority.

Position Summary:

The Workshop Manager oversees daily workshop operations, ensuring efficient repair, maintenance, and overhaul of diesel generators. Responsibilities include managing a team of technicians, maintaining high standards, ensuring health and safety compliance, managing inventory, providing excellent customer service, and continuously improving processes.

Duties and Responsibilities:

• Maintain accurate records of maintenance and repair work, including service reports and equipment logs.
• Manage budgets and control costs to ensure efficient operation of the workshop.
• Provide training and development opportunities for team members.
• Implement continuous improvement initiatives to enhance workshop processes.
• Train all temporary mechanics and newly hired mechanics in line with  organization policies and procedures
• Assist site administrator in organizing and reviewing meetings with MONUSCO to improve performance continuously and qualitatively.
• Work beside the site administrator to monitor site activities and ensure compliance with company procedures and policies.
• Recruit, train, and induct mechanics to achieve and maintain designed staffing patterns.
• Work beside the site administrator to organize and conduct interviews perform background investigations and provide onsite tests to all prospective employees.
• Develop and maintain relationships with management and mechanics to resolve employee issues, concerns, and grievances as per existing company policy.
• Manage mechanic pool by evaluating performance and counseling employees to improve performance.
• Send daily, weekly, and monthly reports to the site administrator and project manager

Key Performance Indicators (KPIs):

• Project Completion Rate: Percentage of projects completed on time.
• Quality of Work: Number of return jobs or customer complaints due to workmanship.
• Inventory Turnover: Efficiency in managing inventory and minimizing stockouts.
• Safety Compliance: Number of safety incidents or violations reported.
• Customer Satisfaction: Feedback from customers regarding service quality and response time.
• Team Productivity: Output and efficiency of the workshop team.
• Budget Adherence: Ability to manage costs within the allocated budget.
• Training Hours: Amount of training and development provided to team members.
• Equipment Uptime: Percentage of time that equipment is operational and available for use.

Experience, Skills and Qualifications:

• Diploma or Degree in Mechanical Engineering, Automotive Engineering.
• Extensive experience in diesel generator maintenance and overhaul.
• Relevant technical certifications in diesel engine repair and maintenance.
• Proven experience in a managerial or supervisory role within a workshop setting.
• In-depth knowledge of diesel engines, including troubleshooting and overhaul procedures.
• Strong mechanical and electrical skills.
• Proficiency in using diagnostic tools and equipment.
• Excellent team leadership and project management skills.
• Strong communication and interpersonal skills.
• Ability to manage inventory and control costs.
• Knowledge of health and safety regulations.
• Problem-solving and decision-making abilities.
• Attention to detail and commitment to quality.