Job Title:  Web Hosting Technical Support

Organisation: World Host Group

Duty Station: Mukono, Uganda

About Organisation:

World Host Group is a global web hosting provider operating several major brands like Stablepoint and Mochahost. It runs over 1,000,000 websites for businesses globally, and websites are based on top of our datacentres around the world.

The main reasons customers come to us is the fact that they trust us with their websites, not just because even our first line support have the technical experience to help with and understand complex issues, but because our technical support and management are relatable, approachable and understanding.

Job Summary:   We’re looking for more Web Hosting experts to join our team. We’re providing top quality support, so we want experienced Web Hosting aficionados, who work with it day to day and love it. We try and engineer out as much of the basic first-level support as possible, allowing you to focus on debugging issues and making customers happy.

Staff wellbeing is extremely important to us, so we have offices in some of the nicest locations possible. Because our servers are all ‘public cloud’ there is no need for them to be situated on industrial estates next to datacentres. We are currently looking to hire more web hosting support agents in our Uganda office.

We’re a friendly team, with a hard-working collaborative startup mentality. We follow best practices, with every fix diagnosed, and we’d rather get things done properly than rush and do a less than perfect job. We won’t settle for less than 100% customer satisfaction.

Key Duties and Responsibilities:

• You will be handling live chats, tickets or phone calls. You will be working shifts with occasional evenings and weekends (but no overnights).

Qualifications, Skills and Experience:

• Fluent in English, both written and spoken.
• Strong empathy and customer acumen.
• Strong communication skills.
• Great attention to detail.

Experience:

• Experience working in a busy Customer service environment with focus on technical support.
• Experience working with cPanel.
• Experience with DNS and Exim.
• Experience debugging PHP/MySQL based websites.
• Understanding of the Linux Architecture.
• Knowledge of PHP/MySQL/HTML/CSS.

What We Offer:

• Ability to work in an amazing, young, and motivated team.
• On the job training.
• Competitive salary based on skills and experience.
• Career growth opportunities.
• Ready to join us? Apply today and be part of our journey at WHG!