JOB DETAILS:

• Role Overview: Waiters and waitresses at Piato Restaurant are responsible for providing excellent customer service by taking orders, serving food and beverages, and ensuring a pleasant dining experience for guests. Piato Restaurant, based on its branding and location in Kampala, is likely a mid-to-upscale dining establishment, possibly offering a mix of local Ugandan and international cuisine.
• Likely Responsibilities:
  • Greeting and seating customers in a friendly and professional manner.
  • Taking food and beverage orders accurately and communicating them to the kitchen staff.
  • Serving meals and drinks to tables, ensuring orders are correct and delivered promptly.
  • Checking on customers during their meal to ensure satisfaction and address any issues (e.g., refilling drinks, handling special requests).
  • Clearing tables after customers finish their meals and preparing them for the next guests.
  • Processing payments, either through cash, mobile money (common in Uganda, e.g., MTN Mobile Money or Airtel Money), or card transactions.
  • Maintaining cleanliness and hygiene in the dining area, including wiping down tables and ensuring the restaurant meets health and safety standards.
  • Collaborating with kitchen staff, bar staff, and management to ensure smooth operations during busy periods.
  • Upselling menu items, such as recommending specials, desserts, or drinks to enhance the customer experience and increase sales.
• Work Environment:
  • Piato Restaurant is likely a busy establishment in Kampala, a bustling capital city with a growing hospitality sector. The restaurant may cater to a diverse clientele, including locals, expatriates, and tourists.
  • The role may involve working in shifts, including evenings, weekends, and public holidays, as these are peak times for restaurants.
  • The uniform (as seen in the image) suggests a professional and branded appearance, indicating that Piato values a polished image for its staff.
• Salary Expectations:
  • In Uganda, waiters and waitresses in mid-range restaurants like Piato typically earn a base salary ranging from UGX 300,000 to UGX 600,000 per month (approximately $80–$160 USD, depending on exchange rates). However, tips from customers can significantly increase earnings, especially in a busy urban restaurant in Kampala.
  • Additional benefits might include meals during shifts, transport allowances, or a share of service charges if the restaurant has such a policy.
• Qualifications and Skills:
  • Education: A minimum of a Uganda Certificate of Education (UCE, equivalent to O-Level) is typically required, though some restaurants may prefer candidates with a Uganda Advanced Certificate of Education (UACE, equivalent to A-Level) or a certificate in hospitality or customer service.
  • Experience: Prior experience in a restaurant or hospitality setting is an advantage but not always required, as many restaurants provide on-the-job training.
  • Skills:
    • Excellent communication and interpersonal skills to interact with customers.
    • Fluency in English (the primary language of business in Kampala) and knowledge of Luganda or other local languages (e.g., Swahili) would be an advantage.
    • Ability to work under pressure, especially during busy periods.
    • A friendly and approachable demeanor to enhance the customer experience.
    • Basic numeracy skills for handling payments and calculating bills.
    • Physical stamina to stand and move around for long hours.
  • Other Requirements: Good grooming and hygiene are essential, as waiters and waitresses are the face of the restaurant. The ability to work as part of a team and handle customer complaints professionally is also important.

The advertisement instructs candidates to send their CV  with the subject line "Store Manager", which is unusual since the advertised positions are for waiters and waitresses, not a store manager. This could be a typographical error or an indication that the email is being used for multiple job applications at Piato Restaurant.