Position Summary:

As a Waitress at Masheda Palms Resort, you will be expected to provide exceptional service to guests in a luxury resort setting, ensuring a memorable dining experience. You will be responsible for taking orders, serving food and drinks, and maintaining a clean and organized dining area while upholding the resort’s high standards of hospitality and guest satisfaction.

Duties and Responsibilities:

1. Guest Service:

• Greet guests warmly, present menus, and offer assistance with menu selections.
• Take accurate food and beverage orders, including special dietary requests.
• Provide recommendations on food and drink pairings, as well as special resort offerings.
• Ensure guests’ needs are met promptly and professionally, creating a positive and welcoming atmosphere.
• Handle guest inquiries or concerns with tact and a sense of urgency to resolve any issues or concerns.

2. Food and Beverage Service:

• Serve food and drinks to guests in a timely, efficient, and courteous manner.
• Verify that orders are correct before serving and ensure that meals are presented attractively.
• Clear tables efficiently and maintain a clean and tidy dining environment.
• Refill beverages and ensure that guests are comfortable throughout their meal.
• Assist with room service orders or bar service, as needed.

3. Communication:

• Maintain effective communication with kitchen staff to ensure accurate order preparation.
• Coordinate with other restaurant staff to ensure smooth service flow and guest satisfaction.

4. Sales and Upselling:

• Promote restaurant specials, events, and seasonal offerings.
• Suggestively sell additional items to enhance the guest experience and increase revenue.

5. Cleanliness and Organization:

• Ensure the dining area is clean, organized, and ready for guest seating at all times.
• Set and reset tables, ensuring they are well-stocked with necessary utensils, condiments, and napkins.
• Assist in maintaining a clean and sanitized work area in accordance with health and safety regulations.

6. Compliance:

• Adhere to all resort policies and procedures, including safety and hygiene standards.
• Assist in other tasks as needed, such as stocking supplies or assisting with special events.

Required Qualifications:

• Previous experience in a restaurant, resort, or hospitality setting is preferred.
• Strong customer service skills and a friendly, professional demeanor.
• Ability to work in a fast-paced, high-volume environment.
• Knowledge of food and beverage offerings, including basic wine and cocktail pairings, is a plus.
• Must be able to work flexible hours, including evenings, weekends, and holidays as needed.
• Basic math skills for handling cash, processing payments, and managing bills.
• Ability to stand for long periods of time and lift trays or carry heavy items as needed.

Preferred Qualifications:

• Experience in a luxury resort or upscale dining environment.
• Familiarity with point-of-sale (POS) systems and cash handling.
• Fluency in multiple languages is a plus, especially if the resort caters to international guests.

Physical Demands:

• Ability to stand, walk, and carry heavy trays or food for extended periods.
• Able to lift up to 25 pounds when needed.
• Ability to work in a busy, fast-paced environment.