FORM Health is a telemedicine weight loss clinic specialized in helping patients with obesity lose weight and lead healthier lives. Obesity impacts more than 40% of the US adult population, but only about 1% of patients receive medical treatment for their disease. The field of Obesity Medicine is entering a period of rapid growth that will see treatment rates surge. Today, FORM Health can harness this growth to drive patient impact nationwide. We do this by making research-based treatment available to patients through the convenience of telehealth, including long-term care from a specialized physician and dietitian and FDA-approved medication when appropriate. We hold ourselves to the highest standards of clinical care, and to treating every individual with empathy and respect.

Founded in 2019, FORM Health is a venture-backed startup with an experienced clinical team. FORM Health’s mission is to empower patients and be the leader in obesity medicine using personalized, research-based treatment delivered through modern technology. The Patient Care Coordinator role supports physicians, dietitians and patients and is critical to our company mission of outstanding clinical care.

About The Role

FORM Health's Patient Care Coordinator(s) provide comprehensive support for daily clinical operations, and growth of the clinical practice and the company. We and our patients need your support to provide an outstanding experience to every single patient we serve and increase practice efficiency. Working collaboratively with the physician and dietitians in our practice, you will help us to scale by developing, organizing, and supporting processes that enable excellent patient care as well as clinical growth. We are passionate about helping people improve their health through weight loss, and will provide you opportunities for learning and professional growth. This role is 100% remote; applicants MUST reside in a state in the Central Time Zone (AL, AR, IL, IA, LA, MN, MI, MO, OK, KS, NE, ND, SD, TX, and WI) . Schedule for this role is Mon-Fri, 9am-5pm CDT.

Where You’ll Deliver Impact

We seek an experienced candidate, a team player with exceptional interpersonal and organizational skills, who is passionate about being part of a health-care team and excited to work in a non-traditional telemedicine practice environment.

Key Responsibilities Include

• Answering incoming company phone calls. Helping answer or identify answers to questions by contacting the appropriate person and getting back to the caller as necessary to ensure customer satisfaction.
• Receiving, and triaging or resolving, incoming clinical messages from patients to clinicians. Also relaying clinical messages from clinicians to patients when requested.
• Scheduling and rescheduling new and returning patient appointments for physicians and dietitians, as well as coordinating clinician schedules/availability. Coordination of appointments requires close attention to detail, and some flexibility with work schedule can be helpful for connecting with busy patients.
• Registering and onboarding new patients. This includes collection of patient information, reaching primary care or other providers for medical records, sending patients welcoming communications and equipment, creating new patient records in the medical record and uploading consent forms and outside records, sending lab requisitions, as well as any other duties as needed to enroll new patients to our practice.
• Regular outgoing patient communications to ensure they remain consistently engaged with our clinical team, which helps to optimize their success in the program.
• Helping with prior authorization and other prescription-related tasks.
• Providing routine administrative support for clinicians, such as assisting with scanning, copying, filing, faxing or texting as required for patient care.
• Providing feedback and communicate patient feedback to other company teams (i.e. Product, Engineering, Marketing) to improve operational tools and patient care.
• Assisting with clinical data collection as needed to track company’s key clinical performance indicators or for quality improvement purposes.
• Assisting with scheduling of clinical staff meetings.
• Assisting with training and orienting new staff.
• Assisting with special projects as directed.

You’ll be successful in this role because you have:

• Strong customer service drive, a passion for helping patients, and with efficient work flows.
• Minimum two years work experience in a busy medical practice setting, with knowledge of medical practice operations and professionalism standards. People motivated to pursue a career in clinical medicine will also be considered.
• Excellent English language skills. Excellent verbal and written communication skills.
• Strong organizational, coordination and judgment skills. Ability to prioritize effectively. Ability to manage multiple tasks effectively. Ability to manage time effectively.
• Advanced computer skills. Will be working with our custom-built and evolving IT systems.
• Minimum of a college degree; candidate's with a certified medical assistant certification are encouraged to apply.

More About FORM’s Benefits

• Competitive salary and equity in a high growth start-up
• Comprehensive health benefits (medical, dental, vision)
• 401k
• Flexible work schedules and paid time off
• Paid parental leave

FORM Health’s commitment to building a diverse, equitable, and inclusive work environment:

FORM Health is committed to creating a culture and environment that celebrates diversity and inclusion, while fostering safety and belonging. This extends from our remote patient care to our corporate offices and everywhere in between. We are looking for team members who want to help us further our Diversity, Equity, and Inclusion (DEI) efforts and who share our attitudes for creating an inclusive, safe, and positive work environment.