Urgent Call Centre Agents
| Location | Kampala, Uganda |
| Date Posted | September 14, 2024 |
| Category |
Management
|
| Job Type |
Full-time
|
| Currency | UGX |
Description
Job Summary
The Call Center Agent will be the primary point of contact for customers, handling inquiries, providing information about our products and services, and resolving customer issues. The ideal candidate will have excellent communication skills, a customer-focused attitude, and the ability to handle a high volume of calls efficiently.
- Minimum Qualification : Bachelors
- Experience Level : Mid level
- Experience Length : 2 years
Job Description/Requirements
Job Description
Key Responsibilities:
1. Customer Interaction:
• Answer inbound calls and respond to customer inquiries in a friendly and professional manner.
• Provide accurate information about Majibu Africa’s products and financing options.
• Assist customers with the application process and other service-related questions.
2. Issue Resolution:
• Handle customer complaints and issues promptly, ensuring customer satisfaction.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Follow up on unresolved customer issues to ensure a timely resolution.
3. Data Entry and Documentation:
• Accurately enter customer information and call details into the company’s CRM system.
• Maintain detailed records of customer interactions and transactions.
• Prepare and update customer service reports as required.
4. Sales Support:
• Identify potential sales opportunities during customer interactions.
• Transfer potential leads to the sales team for follow-up.
• Assist in upselling and cross-selling Majibu Africa’s products and services.
5. Team Collaboration:
• Work closely with other call center agents and departments to ensure a cohesive customer service experience.
• Participate in training sessions and team meetings to improve service skills and product knowledge.
• Share customer feedback and insights with the team to help improve services.
6. Compliance and Standards:
• Adhere to all company policies, procedures, and regulatory requirements.
• Ensure high standards of data security and customer privacy.
• Maintain a professional demeanor and uphold Majibu Africa’s reputation.
Qualifications:
• Skills:
• Excellent verbal and written communication skills.
• Strong problem-solving and multitasking abilities.
• Proficiency in using CRM software and other call center tools.
• Ability to remain calm under pressure and handle high-stress situations.
Preferred Attributes:
• Knowledge of the finance or automotive industry.
• Familiarity with Majibu Africa’s products and services.
• Ability to speak multiple languages.