JOB DETAILS:
Company Description
We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 96,000 employees operate a network of 2,700 offices and laboratories, working together to enable a better, safer and more interconnected world.

Job Description
The incumbent shall be responsible for provision of assistance to the trade / customer in regard to the file process, inspection, certificate issuance and all other related documents.

To ensure timely resolution of concerns received through phone, email, mail and personal visits.

To promote and market other C&P activities to clients.

Main duties and responsibilities:
• Directly responsible for a specified set of importer accounts. Reviewing and executing tasks as the result of WIP reports SR-DSR, DSR_FDR etc.
• Coordination of operations of shipments under the PAU PVoC program.

• Customer visits for onboardings,training on portal customer exporter portal.

• Receives and addresses phone calls, emails, mails other documents and personal visits to clients.
• Monitor and follow up of COC activities for efficient delivery of service.

• Sends communication to affiliate offices in regards to information request, corrections/amendments, discrepancies and their proper recording in the operating system.
• Provide the trade with information about any modifications in customs regulations and TFS services.

• To provide efficient and effective customer service.
• Reports to the Operation manager any important and critical issues and provides suggested actions.
• Performs duties or other responsibilities which may be assigned by the Management which is outside the specified job scope.
• At all times, comply with SGS Operational Integrity rules, Code of Integrity and Professional Conduct.
• Actively attends and participates actively in team and company meetings/assemblies.
• Informs the Management of any violation of the code of ethics and commitment to integrity that occurs in the company’s premises.
• Adopt a safe behavior by exercising due regard for the health and safety of SGS employees in line with SGS policies and procedures.
• Adhere to all quality and safety requirements of the SGS management system.
• Any other duties assigned to you from time to time by Management.

Qualifications
• Bachelor’s Degree in a business-related discipline.
• Minimum of 5 years’ experience in the sales field, with a successful track record
• Fluent in English.
• Basic knowledge of foreign trade commerce(documentation, process).