JOB DETAILS:
We are searching for a touch point supervisor to monitor and ensure agreed and transactional times are met within the assigned cluster.

Key Responsibilities;
• Driver Service standards within the assigned cluster in line with the Customer Experience Expectations.
• Support and Driver all business initiatives within the assigned cluster.

• Ensure general stock availability and control within the assigned cluster

• Significantly in improve Customer Experience in all assigned touch points.
• Conduct periodic spot checks within assigned cluster on availability of tools of trade, staff, stock.
• Coach and develop teams within the touch point.
• Supervise general duties in the assigned cluster
• Monitor and ensure agreed and transactional times are met within the assigned cluster
• Assist cluster outlets in closing operational issues

• Assist the Service Center Operations manager in implementing the compliance guidelines in the cluster
• Prepare weekly, monthly and quarterly reports
• Manage Manpower resources at the cluster with Service Center Operations Manager.

Qualifications;
• At least 3 years in a service environment
• At least 2 years in branch management
• Good knowledge of sales and retail industry, best practices and service Principles
• Degree in Business related course, Social science or related field.

Competencies;
• Excellent communication skills
• Good problem-solving skills
• Pays attention to detail
• Good interpersonal skills
• Capability and willingness to take responsibility