JOB DETAILS:
We are looking for a Telesales Representative to join our vibrant team in Kampala, Uganda, as we scale up and expand access to life-enhancing products and services for our customers.

As a Telesales Representative, you will play a crucial role in driving customer engagement and sales growth. You will connect with existing customers, introducing them to new products like televisions and other offerings, while ensuring a seamless and positive customer experience.

About Us
At M-KOPA, we finance progress. As a leader in FinTech, we empower millions of underbanked customers across Africa to access life-enhancing products and services. Starting as pioneers of pay-as-you-go solar energy for off-grid homes, we’ve evolved into a world-class connected asset financing platform.

Our mission extends to empowering our employees. Through tailored learning and development programs, coaching, and flexible working practices, we ensure that each team member can shape their career while contributing to our shared vision of progress and inclusion.

About the Role
As a Telesales Representative, you will:
• Tele-sell: Call existing customers to upgrade them to televisions and other M-KOPA products.
• Drive conversions: Achieve campaign sales goals by meeting conversion objectives.

• Maintain quality: Uphold the highest standards of call quality and customer engagement.

• Maximize productivity: Adhere to set talk-time benchmarks to ensure optimal productivity.
• This role is onsite and reports to the Telesales Team Lead.

Expertise
Our ideal candidate is an enthusiastic and results-driven individual who thrives in sales-driven environments. You should have:
• A certificate, diploma, or higher qualification.
• Experience in the BPO or call center industry.
• A strong passion for sales, with excellent communication, persuasion, and negotiation skills.
• Proficiency with basic tools like Outlook and Microsoft Office.

• A self-driven, results-oriented attitude and a commitment to ethical conduct.