Location: Kampala

Employment Type: Full-Time | Mid-Level

Minimum Qualification: Bachelor’s Degree

Job Summary:

We are looking for a Telesales Agent to drive sales through outbound calls, follow up on leads, and convert inquiries into successful transactions.

Key Responsibilities:

1. Sales & Lead Conversion:

•     Make outbound calls to potential and existing customers to promote products and close sales.
•     Follow up on leads generated from online inquiries, social media, and referrals.
•     Guide customers through the order placement process on the website.
•     Meet or exceed daily, weekly, and monthly sales targets.

2. Customer Engagement & Relationship Management:

•     Build rapport with customers and address their inquiries professionally.
•     Provide tailored recommendations based on customer needs and preferences.
•     Ensure timely follow-ups to maximize conversions and customer satisfaction.
•     Gather feedback to improve the sales process and customer experience.

3. Sales Reporting & Performance Tracking:

•     Maintain accurate records of calls, sales, and customer interactions.
•     Analyze call performance and conversion rates to identify areas for improvement.
•     Prepare and submit regular sales reports.

Qualifications & Skills:

• 2+ years experience in tele sales, customer service, or sales (experience in e-commerce or B2B sales is an advantage).
• Excellent verbal communication and persuasive skills.
• Ability to handle objections and negotiate effectively.
• Tech-savvy: Comfortable using CRM systems, WhatsApp Business, and e-commerce platforms.
• Self-motivated with the ability to work independently and meet targets.

What We Offer:

• Competitive salary + commission-based incentives
• Career growth and professional development opportunities
• A dynamic and supportive work environment