JOB DETAILS:
Department/Office: Regional Service Centre at Entebbe (RSCE)
Location: Entebbe, Uganda
Job Opening Number: 24-TEL-RSCE-248725-R-ENTEBBE (M)
Posting Period: 9 January 2025 - 7 February 2025
Core Values:
• Integrity
• Professionalism
• Respect for Diversity

Org. Setting and Reporting
This position is part of the Regional Field Technology Service (RFTS) at the UN Regional Service Centre Entebbe (RSCE).
The Telecommunications Officer will report to the Unit Supervisor and supervise the ICT Operations Unit, supporting the RSCE and its client missions as per the RFTS mandate.

The RSCE provides efficient and scalable services to various UN entities, including human resources, finance, transport, ICT, and administrative operations.
For more details, visit RSCE’s website.

Key Responsibilities
ICT Systems Design and Management
• Lead the design, installation, testing, commissioning, and decommissioning of ICT systems, including local, metro, and regional networks.
• Supervise the lifecycle management of legacy and new systems, ensuring seamless integration.
Technical Standards and Procurement
• Draft technical specifications and standards for ICT equipment (e.g., routers, switches).
• Evaluate vendor proposals, conduct tests, and recommend ICT equipment for procurement.
Service and Performance Optimization
• Establish performance standards for telecommunications equipment and recommend corrective actions to enhance service quality.
Emergency Communications and Security
• Provide emergency communication capabilities to support staff security.
• Act as a focal point for interagency emergency field security communications.
Planning and Capacity Building
• Plan and execute rapid set-up of ICT infrastructure at local and wide-area levels.
• Lead training activities on communications technology, collaborating with HR.
Management and Collaboration
• Supervise teams and manage ICT projects using Prince2 project management standards.
• Coordinate with other UN agencies to enhance interagency collaboration in telecommunications.
Documentation and Presentations
• Prepare Standard Operating Procedures (SOPs), technical documentation, and training modules.

• Make presentations to staff and agencies on ICT systems and technologies.

Competencies
Professionalism
• Expertise in communication systems (voice, data, radio, satellite).
• Ability to analyze telecommunications data and operational challenges.

• Strong commitment to gender equality and diversity in all areas of work.

Communication
• Clear and effective verbal and written communication skills.
• Openness in sharing information and engaging in two-way communication.
Client Orientation
• Strong client-service mindset, building trust with stakeholders.
• Proactively identifying and solving client challenges.
Managing Performance
• Delegating tasks appropriately and providing constructive feedback.
• Monitoring progress and encouraging staff development.

Education Requirements
• High school diploma or equivalent is required.
• Desirable Certifications:
o Project Management (e.g., Prince2 Practitioner).
o IT Service Management (e.g., ITIL4).

Work Experience Requirements
Required:
• Minimum 10 years of progressively responsible professional experience in:
o Telecommunications
o Electronic data transmission
o Network design
o ICT operational support services
(If a candidate holds a university degree, the minimum experience is reduced to 5 years.)
• Experience leading and managing medium to large ICT teams across diverse geographical areas.
Desirable:
• Designing, coordinating, and delivering training on innovative technologies.
• Work experience in field operations of UN or international organizations or military operations.
• Administrative experience, including:
o Budget preparation and reporting
o Procurement and contract management
o Staff recruitment

Languages
• Required: Fluency in oral and written English.
• Desirable: Knowledge of French.

Assessment Process
The evaluation process includes:
1. An assessment exercise.
2. A competency-based interview.

• Qualified candidates are encouraged to submit their applications. Let me know if you'd like assistance preparing for the interview or tailoring your application!