Job Title: Telecom IT BSS Lead
Department: IT / Information Systems
Reports To: IT Manager

Summary:
The Telecom IT BSS Lead is a pivotal role responsible for the strategic direction, implementation, and ongoing optimization of Business Support Systems (BSS) within a telecommunications company. This individual will lead a team of BSS professionals to ensure seamless operation, integration, and enhancement of critical business processes such as customer relationship management (CRM), billing, order management, and revenue assurance.

Key Responsibilities:

BSS Implementation and Management:

• Oversee the selection, implementation, and integration of BSS applications and platforms.
• Manage vendor relationships to ensure timely delivery and quality of services.
• Define and enforce BSS governance processes for change management, release management, and incident resolution.
• Manage the Development, Delivery, Testing and Deployment of Products and Services in co-ordination with the BSS vendor.
• Manage and Assign the priorities for delivery

Operational Excellence:

• Ensure high availability, performance, and security of BSS systems.
• Establish key performance indicators (KPIs) to monitor BSS effectiveness and identify areas for improvement.
• Lead the troubleshooting and resolution of complex BSS issues.

Team Leadership:

• Build and mentor a high-performing team of BSS professionals.
• Foster a culture of innovation and continuous improvement.
• Allocate resources effectively to meet project deadlines and operational demands.

Budget Management:

• Develop and manage the BSS budget, including capital expenditures (CAPEX) and operating expenses (OPEX).
• Track and report on BSS expenditures and return on investment (ROI).

Qualifications and Skills:
a) Education:

• Bachelor’s degree in computer science, Information Technology, or a related field.
• A master’s degree in business administration (MBA) or a relevant technical field is a plus.

b) Experience

• 7+ years of experience in the telecommunications industry with a focus on BSS.
• 3+ years of experience in a leadership role managing BSS teams and projects.
• Proven track record of successful BSS implementations and transformations.

c) Technical Skills

• Deep understanding of BSS architecture, components, and technologies (CRM, billing, order management, revenue assurance).
• Familiarity with industry standards and best practices (e.g., TM Forum).
• Experience with cloud-based BSS solutions is a plus.

d) Leadership Skills:

• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to influence and collaborate with stakeholders at all levels.
• Strategic thinker with a focus on results.

e) Additional Considerations:

• Certifications: Relevant certifications (e.g., TM Forum, ITIL) are a plus.
• Compensation: Competitive salary and benefits package.
• Location: This role may be based in a corporate office or offer remote work flexibility.