JOB DETAILS:
Company Overview:
Watu Shule Uganda is a driving license school under the purview/umbrella of Watu Credit Uganda. This school provides specialized training programs and license loan services tailored to two-wheeler public transport motorcyclists. It aims to address the need for comprehensive training and affordable license acquisition options for individuals operating two-wheelers as part of the public transport system

Roles and Responsibilities:
As a Tele Sales Officer, you will play a pivotal role in driving the success of Watu Shule by engaging existing Watu Credit clients and encouraging them to enroll in our driving school program. Your responsibilities will include:
Client Outreach:
• Contact existing Watu Credit clients via phone to introduce them to and convert them to Watu Shule's services.
• Establish rapport and build strong relationships with clients to understand their needs and motivations.

Product Knowledge:
• Develop a deep understanding of Watu Shule's offerings, including course details, schedules, and benefits.
• Effectively communicate the unique value proposition of Watu Shule to clients.

Consultative Selling:
• Conduct needs assessments to identify clients' specific driver training requirements.
• Tailor solutions to match individual client needs, emphasizing the advantages of enrolling in Watu Shule.

Client Education:
• Provide comprehensive information to clients about the benefits of driver training, road safety, and compliance with traffic regulations.
• Address client inquiries and concerns with professionalism and accuracy.

Enrollment Facilitation:
• Guide clients through the enrollment process, assisting with paperwork and requirements.
• Collaborate with the Watu Shule enrollment team to ensure a seamless transition for clients.

Relationship Management:
• Maintain a database of client interactions, ensuring accurate and up-to-date records.
• Regularly follow up with clients to track their progress and address any issues or concerns.

Targets and Reporting:
• Meet or exceed monthly enrollment targets as set by the Project Manager.
• Provide regular reports on client interactions, conversions, and challenges faced

Job Requirements:
To excel in this role, you should possess the following qualifications and skills:
• Sales Experience: Proven track record in tele-sales or customer-focused roles, with experience in consultative selling.
• Communication Skills: Excellent verbal and written communication skills, including active listening and persuasion abilities with ability to speak a minimum of 5 of the following languages: English, Luganda, Lugishu, Ateso, Jopadhola (Adhola), Lusoga, Samia, Kumam, Ateso, Runyakitara, & Luo
• Product Knowledge: Quick and thorough understanding of Watu Shule's driving school programs and their benefits.
• Customer Focus: Strong customer service orientation with the ability to build and maintain client relationships.
• Target-Driven: Self-motivated and results-oriented, with the ability to meet or exceed sales targets.
• Team Collaboration: Ability to work collaboratively with the Watu Shule team and other departments.
• Adaptability: Willingness to adapt to changing business needs and market dynamics.
• Ethical Conduct: Uphold high ethical standards in all interactions with clients.